Front Desk Agent

Holiday Inn & Suites - Williamsburg, VA

Part-time

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family!

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location

Your day-to-day

Be the warm welcome that kicks off a memorable guest experience

Acknowledge Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

Take pride in your appearance and place as a brand ambassador

Always know what events and activities are on the day’s schedule

Jump into other duties when your colleagues need your help

What we need from you

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

Flexibility - night, weekend and holiday shifts are all part of the job

You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Experience - ideally, you’ll have spent at least one year in a front desk or guest service position

Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Job Type: Part-time

Experience:

  • Front Desk: 1 year (Preferred)
  • customer service: 1 year (Required)

Education:

  • High school or equivalent (Preferred)

Language:

  • Spanish (Preferred)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • In person

Hours per week:

  • 20-29

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction
  • Innovative -- prefers working in unconventional ways or on tasks that require creativity
  • High stress tolerance -- thrives in a high-pressure environment

This Job Is:

  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • Open to applicants who do not have a college diploma