Library Page (On-Call)

City of San Jose - San Jose, CA4.1


San José Public Library (SJPL) is the largest public library system between San Francisco and Los Angeles. A proud recipient of the IMLS National Medal for Museum and Library Service and the Gale/Library Journal Library of the Year Award, the library is an acknowledged leader in providing innovative services to meet changing customer needs.

The San José Public Library enriches lives by fostering lifelong learning and by ensuring that every member of the community has access to a vast array of ideas and information. With 23 branches, plus the Dr. Martin Luther King, Jr. Library, we offer tremendous opportunities for learning, discovery, and pure enjoyment.

Positions & Duties

The San Jose Public Library system consists of 23 branch libraries and one central library. We are hiring for the Library On-Call (substitute) Page position. Our On-Call (substitute) staff members select their own schedules based on openings at the various library locations. The days and hours of these shifts will vary depending on the scheduling needs of the various branches and units. Library On-Call Pages are required to have some evening (until 7pm) and weekend availability.

Library Pages are responsible for providing direct customer service, filing materials on the shelves quickly and accurately so that customers can locate the items easily, providing assistance at the customer service desk, assisting in maintaining an orderly and welcoming environment by monitoring the facility, answering questions from customers in person or over the phone, explaining library policies and procedures, conducting basic searches on library catalogues, checking materials in/out, helping customers register for a borrower's card, collecting fines, interacting with and working well with other team members.

These positions require pushing or pulling carts loaded with materials; packing, unpacking and transporting shipment boxes; reaching, bending, and stooping to put materials on low and high shelves; actively moving for several hours at a time, retrieving items from deep bins, and standing for periods of time.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.



The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations

Communication Skills - Communicates effectively and responses (verbal/written) are timely, effective, positive, and respectful

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful, and friendly manner.

Flexibility – Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.

Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

Team Work & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Minimum Qualifications

Any combination of training and experience equivalent to:
1. Education: Completion of two (2) years of high school or the equivalent.

2. Experience: No minimum requirement.

Special Qualification: A work permit is required, at the time of hire, for persons under 18 years of age.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will not prepare or file a labor condition application with the Department of Labor.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process:

1. Have you completed at least two (2) years of High School or the equivalent?


2. I have experience in: (select all that apply)

  • checking materials in/out
  • alphabetical filing
  • numerical filing
  • pushing or pulling heavy items
  • sorting items
  • packing/unpacking bins or boxes
  • shelving/stocking items
  • operating a cash register
  • answering telephones in a professional setting
3. Do you have experience in: (select all that apply)

  • Customer Service
  • Working as part of a team
  • Working or volunteering in a fast-paced environment
4. Please indicate your customer service skills/experience in the following areas:

Please check all that apply:
  • interacting with the public
  • locating materials for customers
  • answering questions
  • explaining policies/procedures
  • looking for and providing information
  • giving directions/instructions
  • referring to correct person/location
  • handling difficult situations and/or taking complaints
5. Please describe a specific team project you worked on and what your role was on the team.

6. Please describe any work or volunteer experience working in a fast-paced environment.

7. Please indicate if you have relevant computer experience with any of the following: (select all that apply)

  • Microsoft Outlook
  • Excel
  • Word
8. I have work or volunteer experience in: (select all that apply)

  • In a Library
  • In a library-like setting such as bookstore or retail environment
  • None of the above
9. In your response to the above question, please describe your experience and indicate where you earned this experience.

10. I am proficient in: (select all that apply)

  • Spanish
  • Vietnamese
  • Cantonese
  • Mandarin
  • Other
  • None of the above
11. I am available to work: (select all that apply)

  • At least 8 hours per pay period (every two weeks)
  • At least three days per week
  • At least four hours a day, typically between 8:00 am - 9:00 pm
  • None of the above
12. Can you work at any of the City's 23 library branches or the Dr. Martin Luther King Jr. Library? (For a complete list of the branches, go to

  • Yes
  • No
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Aletia Egipciaco via e-mail at

Additional Information

Additional Information

Employee Unit

Employees in this classification are represented by Municipal Employee's Federation (MEF), AFSCME, Local No. 101.

The application deadline is 11:59 PM, September 24. 2018. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application.

Job: Library
Organization: Library
Schedule: Part-time
Employee Status: Regular
Job Type: Standard
Job Posting: Sep 13, 2018, 3:32:15 PM
Minimum Salary: 16.79
Maximum Salary: 20.42
Bargaining Unit 1: Municipal Employees' Federation
Closing Date: Sep 25, 2018, 6:59:00 AM