Senior Analyst, Consumer and Business Insights

Williams-Sonoma, Inc. - San Francisco, CA3.7

Full-timeEstimated: $96,000 - $130,000 a year
About the Team

The Marketing Strategy and Analytics team is based at the Williams-Sonoma, Inc. (WSI) corporate headquarters in San Francisco, CA. Through leading-edge expertise in Analytics, Data Science, and Marketing Strategy, our mission is to drive profitable growth across our brand portfolio and ensure that our brands are top-of-mind with consumers. We're responsible for leveraging multi-brand, multi-channel customer data to provide WSI with strategic advantages in the marketplace. We strive for continuous improvement and innovation in everything we do.

Our team delivers strategic advantages for the WSI family of brands by providing:

Deep customer data insights to understand consumer behaviors and fuel opportunities
Predictive analytics and data science best practices
Data innovation & execution to power our world-class multi-channel marketing engine
Sophisticated measurement of marketing investment and program incrementality
About the Role

Deliver customer analytic projects, providing actionable insights to business stakeholders. Examples include:
Customer demographics, KPIs and other profile metrics for each brand as well as for key initiatives
Insights to drive new customer acquisition, reactivation and retention
Customer value, needs and preferences across life stages and cohorts
Market basket and other product-level analyses

Responsible for all stages of analytic projects, including:
Objective identification and hypothesis development
Source data identification
Programming in SQL, SAS, Python, R or other statistical package for data manipulation and analysis
Interpretation and extraction of insights
Synthesis, packaging (including visualization) and communication of findings and recommendations
Connect web & sales data to derive insights about how customers interact with both our online and offline shopping channels
Publish business intelligence reporting for KPI tracking and performance trending
Develop consumer surveys including questionnaire design and implementation, results interpretation and communication with actionable results
Collaborate with Technology partners to improve data quality, new data capture and drive efficiency in usage.
Seek continuous improvement in process improvement, analytics tools and techniques, automation, results visualization and storytelling. Keep up with industry best practices.
You're excited about this opportunity because you will...

Work on a variety of analytic projects, across brands and different business opportunities, but always with the customer at the center of everything we do
Collaborate with smart and motivated team members and stakeholders who are curious and like to innovate
Make an impact by providing insightful data to guide decision making and offer proactive solutions in a culture that is very data-driven and values our team
Why you will love working at Williams-Sonoma, Inc.

We're a successful, fast-growing company with an entrepreneurial vibe
A technologically and data-driven business
Competitive salaries and comprehensive health benefits
We're at the forefront of tech and retail, redefining technology for the next generation
We're passionate about our internal and external clients and live/breathe the client experience
We get to be creative on a daily basis
A smart, experienced leadership team that wants to do it right and is open to new ideas
We believe in autonomy and reward taking initiative
We have fun!
We're excited about you because...

You have excellent analytic and critical thinking skills, combined with strong written and verbal communication skills
You have a strong ability to translate complex data into compelling stories, and have strong data visualization skills that help influence your message
You can get up to speed quickly, can roll-up your sleeves and dig in to the technical details but also step back and see the big picture
You're passionate about consumer data and curious about their behavior, always seeking ways to use data to impact their behavior with us
You have a deep understanding of large scale marketing databases and systems, and expertise in data mining techniques
You work effectively with cross-functional partners in a collaborative environment
You're well-organized, with high attention to detail, deadline-oriented and act with a sense of urgency to drive actionable results

Technical Competencies required:
Degree in a quantitative field such as Statistics, Mathematics, Applied Analytics, Operations Research or Computer Science
4+ years of business-based analytics, with hands-on data analysis experience with a variety of analytic tools. Knowledge of emerging analytic techniques and tools
Excellent SQL skills
Experience analyzing clickstream data
Skilled in Tableau or other similar visualization tool
Exposure to data analysis tools such as Python, SAS, R, and Hive, and an understanding of MapReduce
Experience developing survey questionnaires and analyzing survey results is a plus
Experience in multi-channel consumer retail industry is a major plus
Experience in consumer marketing is a major plus
About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Once you are here, you can look forward to a wide variety of benefits. Our corporate vision-to enhance our customers' quality of life at home-extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
A 401(k) plan and other investment opportunities
Paid vacations, holidays and other time-off programs
Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University, LearnIt and AcademyX
Cross-brand and cross-function career opportunities
Quarterly sample sales
A business casual work environment
A bike share program
Time off to volunteer
Matching donations to qualifying nonprofit organizations
Company-sponsored walks and runs
Healthy, organic options in the cafeteria and an awesome salad bar
Discounts on nearby gyms and other local businesses
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

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Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.