Associate Technical Service Representative

Lincoln Electric - Cleveland, OH (30+ days ago)3.7


Lincoln Electric is a global manufacturer of the highest quality welding, cutting and joining solutions ranging from simple to complex. With over 120 years of service excellence, we are committed to employing talent that will support our strategy to foster innovation and a first class experience for our customers. Lincoln Electric, where the actual is limited and the possible is immense.
PURPOSE: Associate Technical Service Representative provides basic warranty and technical sales support across the entire product line. They have a basic understanding of the Service Department systems, policies, and procedures. Work is subject to review and regular coaching from Supervisor or Senior level employee

JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES):
Basic sales support, welding process support, and warranty support via phone, email and web chat. Utilizes knowledge of product line, welding processes, and customer application to support customer base.
Answers basic warranty policy questions.
Answers basic technical sales support questions.
File Warranty reports on behalf of customers.
Use ERP system to check stock, prices, and place orders as required.

BASIC REQUIREMENTS:
Bachelor’s degree preferred or actively working towards a degree.
Technical school with an Associates degree and a minimum of 2 years Technical trouble shooting or equivalent will be considered.
Customer Service experience helpful.
Second language preferred.
Excellent verbal and written communications skills required
Proficient in Microsoft Office software
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Lincoln Electric is a $2.5B publicly traded company (NASDAQ) with over 10,000 employees around the world. With operations in over 40 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers.
As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges. It is a great time to be part of the welding industry!
Lincoln Electric does not accept unsolicited resumes from third-party recruiters. Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric. Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms. Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.
Employment Status: Salary Full-Time
Function: Customer Experience
Section: Lincoln Cleveland (US10)
EOE