Communications and Education Manager

UnitedHealth Group - Columbia, MD3.6

Full-time | Custom_1
This isn't packaged goods. It's a bigger challenge than that. Here you're making a difference in people's lives, starting with your own. Join us and start doing your life's best work.(sm)

The Communications and Education Manager is responsible for developing and executing external communications strategies and interfacing with member, provider, and other community stakeholder representatives, as well as State Customer representatives. The individual in this position also oversees education initiatives for targeted audiences.

If you are located in the East Coast,, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
Develop, implement, and evaluate annual communications plans that support business objectives and engage and inform external member audiences
Lead population analysis to evaluate targeted community communications needs and opportunities
Lead member outreach efforts and member contract requirements
Understand complex subject matter and translate it into compelling messages for targeted population; Messaging and presentation development and execution
Oversee strategy of external member and provider communications, including member and provider newsletters, member handbook, provider notifications, and provider and member letters
Provide management oversight to internal business leads and consultation to business partners to ensure accurate, effective, and consistent message delivery and implementation of communications initiatives
Draft and edit various communications materials, including key messages, Q&As, talking points, speeches, and presentations
Develops education and training strategies to support the business operations
Leverages creativity and utilizes a wide variety of methods to present education and training programs. Responsibilities could include overseeing consultants / contractors to assist in execution of various deliverables

Required Qualifications:
Bachelor’s degree in marketing, public relations, communications, health care services or related field
5+ years of communications experience in related health field
Proficiency in MS Office suite and Adobe Creative suite
Excellent written and verbal communication skills
Experience creating and executing annual marketing communications plans to support business goals and drive brand engagement, including key ideas, messages, talking points, FAQs, and media statements
Experience in crisis communications and issues
Knowledge of AP Style
Skilled in leading multiple projects of varying scale and scope simultaneously in a fast-paced and highly matrixed environment
Experience managing vendor relationships
Skilled at working with and leading multiple stakeholders, executives, and business teams – both internal and external – and driving toward consensus; Includes interacting with, and providing counsel to, senior leaders
Ability to work as a subject matter expert and leader on a cross-functional team
Excellent attention to detail
Ability to present information in an engaging and concise manner

Preferred Qualifications:
Understanding of managed-care entities (e.g., ACO, CCO, HMO)
Understanding of state, federal, and private healthcare guidelines, regulations, procedures, and products (e.g., Medicare, Medicaid, HIPPA, MIPPA)
Strong work ethic, independence, and dependability

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.