- Communication Skills
- Supervising Experience
AMENDED AND EXTENDED FOR INFORMATIONAL PURPOSES ONLY
This announcement has been amended and extended to reflect changes with the application deadline date. Applicants who already applied under Recruitment PBT-0932-101712 during the filing period January 21, 2020 through February 18, 2020 need not reapply and will be included in the applicant pool.
Applicants are encouraged to apply as soon as possible as this announcement may close at any time but no earlier than March 3, 2020
2/3/20: Extended application deadline to February 18, 2020
2/18/20: Extended application deadline to continuous
This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.
Who We Are
The mission of the Department of Disability and Aging Services (DAS) is to support the well-being, safety and independence of adults with disabilities, older people, and veterans.
The Department of Disability and Aging Services is a department within the Human Services Agency (HSA). HSA delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Disability and Aging Services. The Office of Early Childhood Education joined the Agency in 2014.
What We Do
The Department of Disability and Aging Services is charged with planning, coordinating, and advocating for community-based services for older people and adults with disabilities. The department is dedicated to the well-being, safety, and independence of adults with disabilities, older people, and their support systems. In addition to coordinating a range of integrated social, health, and long-term care services, DAS provides services to vulnerable adults who may require advocacy or a surrogate decision maker.
The Adult Protective Services (APS) Director has oversight and responsibility for a division within the Department of Aging and Adult Services that carries out multiple complex functions and provides critical services to some of the City’s most vulnerable residents. The APS Director is responsible for overseeing a division that is made up of eight units of highly trained staff that are primarily responsible for investigating and resolving situations involving abuse, neglect, exploitation, and self-neglect among the elderly and adults with disabilities. In addition to overseeing the direct services that must be provided in accordance with state law and regulations specified by the California Department of Social Services, this position also has responsibility for managing the APS 24-Hour After Hours Program, the High-Risk Self Neglect Unit, the Virtual Financial Abuse Unit, the Elder Abuse Forensic Center, and five contracted services that provide support to the division’s efforts to address abuse among older people and adults with disabilities.
The APS Director has a high degree of community visibility and is regularly required to represent the division, the Department of Disability and Aging Services, HSA, and the City at local, state, and national forums including technical meetings that are held in partnership with the US Attorney, the Department of Social Services, or with local criminal justice partners such as the District Attorney’s Office. Locally, this position is required to work in collaboration with the Department of Homelessness and Supportive Housing, the Department of Public Health, Behavioral Health Services, and other key City agencies to identify strategic and innovative interventions to improve the well-being for the City’s most vulnerable populations. On a statewide level this position is required to participate in policy meetings and strategic initiatives that are aimed at improving the state’s coordinated response to elder abuse.
This position has full decision-making authority for the program as well as responsibility for preparing the division’s budget, allocating resources, and identifying unmet and future resource needs that are required in order to support the goals of the division. Furthermore, this position functions as a senior manager within the Department of Disability and Aging Services is regularly required to participate in department-wide initiatives that promote the larger vision and mission of the department and agency.
Essential Duties and Responsibilities
Provide vision and leadership to a program of approximately 70 staff ensuring that the mission and vision of the APS program and the department are met.
Oversee operations to ensure compliance with local and state policies/regulations.
Prepare and manage the program’s budget.
Oversee multiple contracts, and ensure the effective delivery and performance of contracted services.
Provide direct supervision, coaching, and training to a team of management and supervisory level staff, and analysts.
Direct and coordinate program activities with other DAS programs, other city departments, as well as community agencies to improve service delivery throughout San Francisco.
Represent the program and DAS at state-level meetings, national forums, local commission and board hearings, task force meetings, as well as meetings with other City departments.
Ensure the effectiveness of the delivery of services including organizational structure, staffing, and quality of the delivery of services.
Monitor and evaluation of outside contractors and establishing goals and outcomes for those providers.
Develop the management team by coaching, monitoring, and inspiring high performance results and connecting individual goals to the team vision.
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
Partnering with program directors to develop outcomes and service objectives for vulnerable adults
The Ideal Candidate: DAS is seeking a team-oriented leader with excellent managerial skills and direct experience promoting staff collaboration across levels and disciplines. The ideal candidate will be an innovator with experience using data to improve performance and daily operations. Furthermore, this candidate will be a highly motivated individual enthusiastic about stakeholder collaboration, protecting vulnerable populations, and participatory government processes. The ideal candidate also:
Possesses strong leadership and relationship building qualities
Demonstrates well-developed skills in critical thinking and analysis
Possesses excellent communication and negotiation skills
Builds positive working relationships with internal and external stakeholders
Has experience successfully leading and coordinating people who work across multiple disciplines within and outside unit boundaries
Has experience coordinating budget preparation, monitoring of expenditures, and financial reporting for the assigned section
Works well in a fast- paced, dynamic, and crisis response social services program
Ability to analyze and resolve complex administrative problems and negotiate effective solutions
Knowledge of principles and practices of budget preparation and administration
Demonstrated commitment to enhancing services for people with disabilities and older adults
Experience and knowledge of theories related to organizational change management
Knowledge of principles and practices of conflict resolution
Possession of a Master’s degree from an accredited college or university in Social Work, Counseling, Psychology or a closely related field;
Five (5) years of recent verifiable professional experience working in programs serving older people and adults with disabilities in areas such as aging and adult protective services, behavioral health, probate or mental health conservatorship programs and/or legal services. This experience must be gained in a large social services setting or related community based organization, and must include three (3) years of experience supervising professionals in these fields.
**Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.**
VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
Select the desired job announcement
Select “Apply” and read and acknowledge the information
Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at email@example.com.
Written Exam - Management Test Battery (40%)
Supplemental Questionnaire (60%)