Full Job Description
Job Summary and Mission
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
This position leads the strategy, planning, and implementation of technologies and security capabilities in support of the Starbucks Engineering Platform and Applications. This position is accountable for owning the strategic vision and direction of the platform and ensuring that it meets all business, technology, security, legal, and regulatory requirements. Directs the activities of an engineering team through the full product lifecycle of strategy, planning, development, delivery and maintenance of software products and services, including COTS and custom-built cloud-based or internet-related tools. Develops, modifies, and executes strategic changes and policies to improve and optimize the engineering function.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Establishes and maintains influential working relationships at all levels necessary to successfully promote technology strategies and innovation opportunities.
Leads teams to support strategic technology innovation, planning, and partnerships for the Company.
Works with the Senior Leadership Team to identify significant opportunities, map them to the Company’s strategic goals, achieve leadership alignment, and create plans against which to execute.
Defines and communicates the vision and roadmaps for Starbucks Technology and overall enterprise architecture to internal and external stakeholders.
Collaborates with cross-functional stakeholders to ensure tight alignment with Starbucks strategies and programs.
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
Leads and develops long-term technology strategy and business innovation opportunities consistent with the technology needs of the Company and the anticipated growth and expansion of all lines of business worldwide.
Ensure a strategic understanding of technology evolution to anticipate technology needs for future enterprise architecture initiatives.
Leads business area systems planning and opportunity assessments across Technology and business stakeholder groups.
Prepares, communicates and educates client groups and team(s) on changes in policies and practices within the organization.
Creates the decision process and oversees the governance of technology deployed globally to ensure it works within the enterprise architecture in manner consistent with enterprise principles and designs.
Business Requirements - Providing functional expertise and executing functional responsibilities:
Develops broad-based business plans to anticipate technology needs and solutions for multiple functions and cross-functional products, platforms, and/or services.
Facilitates governance and compliance of standards to ensure optimization of investment.
Identifies and accesses technology best practices for replication in all units and lines of business.
Investigates functional redundancy or gaps in systems in order to identify opportunities to improve efficiency or execution.
Leads research, analysis and reporting to support business development and merger and acquisition opportunities.
Leads the identification and negotiation of strategic technology partnerships and contributes to enterprise sourcing contracts to achieve broad business benefit and competitive advantage.
Leads the senior management team in identifying options and return on investment of technology investments.
Employee Development & Team Building - Providing employees with coaching, feedback, and developmental opportunities and building effective teams:
Challenges and inspires partners to achieve business results
Conducts and ensures the completion of quarterly performance and development conversations.
Develops and manages effective teams to develop and deliver on technology opportunities.
Builds a leadership pipeline within the team, oversees of partners directly and indirectly managed and makes effective staffing decisions.
Provides coaching, direction, and leadership support to team members in order to achieve partner, business, and customer results.
Required Knowledge, Skills and Abilities
5+ years experience building and leading teams of engineers and database administrators.
5+ years of experience directing the platform engineering function, including the process, design, deployment, monitoring, stability, scalability, security and maintenance of Oracle EBS, VCP, EPM, OTM and custom-built applications.
5+ years of experience directing the software development function, including the process, design, development, delivery and maintenance of software products and services in the domain of supply chain and finance, CRM and analytics.
Demonstrated experience developing and delivering solutions for retail, manufacturing, logistics, internet or similar companies.
Demonstrated experience developing and delivering solutions utilizing one or more (Azure, AWS, Oracle) major cloud providers.
Exceptional communication and presentation skills: you can communicate conceptual ideas, engineering rationale and technical challenges both verbally and visually, to a wide range of audiences.
Experience working with distributed systems.
Experience with IBM iSeries (IBM Power 9) support and maintenance a plus.
Knowledge of monitoring tool like Dynatrace, Datadog and New Relic a plus.
Bachelor’s degree in Computer Science or relevant field, or equivalent work experience
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com
