Continuous Improvement Reporting & QA Process Manager

Kimberly-Clark - Knoxville, TN (30+ days ago)4.0

Kimberly-Clark Global Business Services (GBS) is looking for a highly motivated, strategic and influential individual to lead and coordinate all operational, financial/accounting reporting reporting needs and quality assurance (QA) practices for our GBS delivery center supporting the NA region, based in Knoxville, TN.

Reporting to the Global Reporting and QA Manager, the Regional Manager will work closely with the leadership team of the Knoxville site as well as his/her peers in the Global Delivery Network to create global consistency in operational reporting and QA. Responsible for leading a multifaceted team in driving quality initiatives. Primary functions supported are Procure-to-Pay, Order-to-Cash and Accounting-to-Reporting. Other metrics reported will be of a financial and employee nature as they pertain to the center. The regional manager will lead QA analysts in and interact closely with a globally centralized team of reporting analysts.

Quality Assurance

Implement policies, processes and procedures to ensure global consistency around QA
Train and mentor operations teams on QA
Ensure reports and other quality and control processes are run and acted upon
Supporting the development and effective implementation of the Quality Framework
Working with the Quality Assurance Management Team and key stakeholders to introduce new initiatives and ensure continued quality improvement
Ensuring all necessary processes are in place to identify and report on root causes of quality issues and working closely with key stakeholders to agree remedial actions where needed, supporting the delivery of consistently correct and fair customer outcomes
Supporting the development of department and company quality strategy
Supporting operational teams in their delivery of compliant processes and procedures, providing assurance that all risks are being appropriately mitigated
Providing appropriate challenge in order to promote fair customer outcomes

Ensure consistency in metric calculations and reporting process; GBS global scorecard
Create monthly operations reports; track and report value creation
Advise on compliance and solutions
Headcount monitoring; liaison with GBS Finance
Severity condition monitoring and alerts

University/Bachelor-level degree required
LEAN Six Sigma Black Belt certification are preferred with Continuous Improvement (CI) expertise required
7+ years’ experience in corporate functions, ideally within a multicultural / global environment
Team Leadership experience required (Strong Build talent mind set)
Proven track record in relationship & stakeholder/customer management
Excellent communication & influencing skills – ability to influence all levels of the organisation
CI mind-set with proven experience in application of Lean/CI
Highly motivated self-starting, critical thinking individual with proven success in delivering results in a changeable environment across cross functional teams
Experience using Microsoft Office including Excel and Access, and familiarity with other tools such as SharePoint, Minitab, JMP, Tableau, etc.
Travel up to 10%
Fluent English (written & Oral) language required

Financial and Accounting background ( Procure-to-Pay, Order-to-Cash and Accounting-to-Reporting) is highly preferred
Shared services experience desired
Experience working with an outsourced services environment highly desirable
Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 175 countries. Every day, 1.3 billion people - nearly a quarter of the world's population - trust K-C brands and the solutions they provide to enhance their health, hygiene, and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in more than 80 countries. With more than 140 years of history of innovation, we believe in recruiting the best people and empowering them do their best work. If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark.

Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position .

This position may require a post-offer/pre-hire Physical Abilities Test (PAT) to confirm that individuals are able to perform the essential functions of the job.

K-C requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship. This position is subject to drug and alcohol testing, including pre-employment testing.

Global VISA and Relocation Specifications:
Grade 8/Sr. Manager
Primary Location
Additional Locations
Worker Type
Worker Sub-Type
Time Type
Full time