Full Job Description
Join the thousands of innovators, advocates and forces who are making an impact every day at one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive our award-winning powerhouse in new directions, the SKECHERS team is the place to be. Learn more about our brand at skx.com.
As a member of SKECHERS USA, Inc IT team, this person will be responsible for the ongoing management of payment processes related to Skechers Point of Sale system and Skechers eCommerce Platform and our chosen payment gateways, processors and banking relationships.
The Project Manager is an experienced technical leader who is a self-starter, demonstrates success dealing with ambiguity, operates in a high-growth environment, and solves complicated problems with limited oversight. This highly visible role manages payment systems and processes for Skechers Retail and Skechers Digital. Ideal candidates will have experience working with internal and customer executives on a regular basis, display superior communication skills, and have a knack for understanding complex technical requirements.
This Project Manager – Payments will act as a partner to develop both the long-term vision and strategy by providing technical leadership across multiple channels and across all geographic markets and manage day-to-day relationships, both internal and external.
Essential Job Duties-
Provide ongoing technical consultation to align payment infrastructure for Skechers, including interfaces to third-party payment gateways and core processing platforms; educate internal clients on products and services that can enhance their payment management operations
Provide technical payment thought leadership including optimization of approval rates, acceptance expense, shopper-to-buyer conversion, and interchange qualification; monitor merchant processing activity to ensure optimal performance
Provide expertise on our global payment solutions, including global merchant acquiring (eCommerce), payment gateway, fraud management, and security services and advise on key features and functionality that empower clients to optimize and execute their business strategies
Serve as the business client advocate within Skechers Retail, Digital and Finance teams and manage solution delivery efforts to meet their evolving needs through collaboration with internal, cross-functional teams as well as with external partners.
Translate scheme mandates, spec changes and the like into customized, actionable project plans; project manage recertification work between Skechers and third parties.
Act as voice of the customer to elevate merchant technical & product needs to third parties; act as Skechers chief technical advocate with third parties
Understand the business objectives of Skechers and assist the business clients in aligning with available technologies
Become an expert in all Skechers supported payment products and services across Retail and eCommerce channels and all geographic markets
7+ years eComm payments and merchant acquiring experience with a minimum of 3 years managing global accounts in the merchant payments industry from a technical perspective
Ability to explain complex technical concepts to audiences at all levels of technical understanding
Experience driving complex strategy and relationships at multiple levels
Ability to build relationships with strategic client and industry thought leaders
Ability to clearly communicate technical concepts and build great relationships with highly technical customers
Accustomed to driving strategic technical dialogue with C-level and senior executives
Polished presentation and persuasion skills
Significant experience working with clients who have complex, multinational operations and aggressive growth plans
Detailed understanding of the “order to cash” business processes and how payment management services intersect with those processes
Deep knowledge and understanding of the entire eCommerce and alternative payments ecosystem and complete transaction lifecycle across authorization, capture, clearing, settlement, funding, reconciliation, chargeback and representment states
Experience working within the software development frameworks (such as Agile or Scrum) typically utilized by large organizations
Mastery of technical concepts within the payments domain; experience with the programming languages, web application stacks, hosting platforms, and deployment environments commonly used in the payments domain
Strong customer relationship management experience within enterprise B2B and B2C client segments
Success working in fast-paced environments leveraging modern account management tools and methodologies
Deep knowledge and understanding of the entire Retail and eCommerce payments ecosystem
Excellent verbal & written communication skills; fluency in English; strong interpersonal skills & industry presence/gravitas
Excellent commercial, negotiation, and presentation skills
Excellent analytical and problem-solving skills
Education and Experience-
4-year degree in computer science/MIS/engineering or related field or equivalent experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times. The employee is regularly required to lift a 35 - 40lb dress form for garment evaluations.