Care Support Coord

Anthem, Inc. - United States3.8

Full-time
Position Overview

The Care Support Coordinator serves as a catalyst for helping Aspire achieve its mission “to develop the nation’s leading network of specialized physician practices that provides the highest quality medical, emotional, and spiritual support to patients and families facing a serious illness”. Our Care Support Coordinators demonstrate compassion for individual needs, attention to detail, and professional collaboration with other associates; all of which are critical for the successful execution of this role.

Responsibilities

§ Working from a list of active patients, make outbound calls to schedule in-home visits and ensure each patient understands how they can benefit from services.

o This includes identifying patients’ issues, anticipating future needs, and building the relationship between the patient and Aspire.

§ Optimize routes for field practitioners to serve patients in a way that balance

patient and colleague satisfaction.

§ Escalate patient needs to the appropriate members of the care team.

§ Demonstrate high quality patient service at all times.

§ Complete ongoing training and coaching programs for further skills and knowledge development.

§ Work collaboratively with our field-based nurse practitioners and other associates within the Patient Care Center.

§ Accurately and concisely document patient feedback and special needs during each call in our computer systems, enabling our market-based clinicians to provide excellent care during each appointment.

§ May be requested to support and perform other call types (inbound, enrollment) based on business demand.

§ As a tenure, familiarity, and comfort in the role increases, associates within the Care Support team can be afforded new opportunities with additional patient workloads.

In Nashville TN Corporate office work location-Not RemoteKnowledge/skills/abilities

§An exceptional customer service
orientationfeaturing an empathetic, compassionate, and professional
demeanor in every interaction.

Remains positive and keeps
forward momentum when faced with challenges

§Demonstrates capacity to embrace
complex problems and arrive at effective solutions in a timely manner.

Strong oral and written and
communication skills

§Working knowledge of the healthcare
industry is strongly preferred

§Previous experience and success in a
telephonic customer service call center

§Strong data entry skills and ability to
navigate multiple computer screens

§Enjoys working in a team-based
environment with active collaboration with remote associates to maximize
success.

§Thrives in a fast-paced environment
that relies on the ability to multi-task and balance multiple competing
priorities, yet is still able to balance that energy and drive with sensitivity
and compassion.

§Maintains regular and punctual
attendance

Education and experience
requirements

§Bachelor’s degree in either a business or health
science field or at least 3 years of equivalent experience

An Equal Opportunity Employer
Disability/VeteranAnthem, Inc.
is ranked as one of America’s Most Admired Companies among health insurers by
Fortune magazine and is a 2018 Diversity Inc magazine Top 50 Company for
Diversity. To learn more about our company and apply, please visit us at
careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.