DLL is a global provider of asset-based financial solutions in the Agriculture, Food, Healthcare, Clean Technology, Transportation, Construction, Industrial and Office Technology industries. We collaborate with equipment manufacturers, dealers and distributors in more than 35 countries to enable businesses to obtain and use the assets they need to contribute meaningfully to the world.
The Backup and Recovery Technical Expert is an experienced Backup and Recovery administrator responsible for maintenance and optimization of our backup environments. In addition to daily job monitoring, the administrator will participate in multiple Disaster Recovery tests throughout the year.
General knowledge of infrastructure management tools is expected and a solid background in user support is critical as this position involves dealing with a large number of day to day issues which arise in supporting the IT requirements of DLL.
The BRE executes small projects, coordinates incident response and escalations, and tracks and follows up on ongoing chronic problems through resolution.
Roles & Responsibilities Include:
Collaborates with DLL’s global team to develop and improve methods and processes for supporting the user community’s technology needs.
Delivers personal tasks on time and leads cross-functional initiatives.
Develops Reports and analyze data growth proposing sustainable long-term backup solution.
Designs, Develops, Implements and maintain processes and rules for backup and recovery.
Responsible for fulfilling end-user requests, management of incidents and change requests.
Periodically provides guidance to and assists in training less experienced individuals
Works with guidance or minimal guidance
The BRE interacts with DLL’s global vendors to meet Service Level Agreements
The BRE uses their knowledge to document and optimize service delivery workflows to enhance quality, and reduce the cost of services
The BRE interacts and follows up with DLL’s internal customers providing support and comfort level
Participate in patching activities and maintenance
Create and document standards and procedures
Analyze failures and prioritize resolution efforts
Create appropriate thresholds and setup health monitors
Bachelor's degree –– Business or IT related
Knowledge of ITIL or other quality process methodology (i.e. Lean, Six Sigma)
5 years related experience
Strong analytical, written and oral communication skills
A customer focus; strong organizational skills, and conceptual design skills, including the ability to influence multidisciplinary teams
Ability to act with customer orientation and be attentive and responsive to customer concerns.
Ability to create presentations relating to growth trends
Ability to create and track meaningful metrics
Ability to successfully understand and translate the needs of internal customers into IT service requirements.
Ability to communicate effectively with all levels of a diverse environment, including service providers, senior management, administrative groups and individuals.
Demonstrated insight, tact, political acumen, and diplomacy skills sufficient to foster effective relations and build consensus with diverse groups in the enterprise.
Strong experience in IBM Spectrum Protect, Veeam, EMC Data Domain, Oracle Recovery Manager
Broad and diverse technical experience protecting and restoring various technologies:
Systems: x86, Linux, AIX,
Operating systems: Windows, Linux, AIX, etc.
Database solutions: SQL and Oracle
Application backups: Sharepoint, Exchange, Oracle, etc
Experience implementing and managing one or more replication technologies
Experience with Disaster Recovery scenario based testing and planning.
Knowledge and experience working with automation tooling as it relates to process and procedures within the backup environment
Cloud knowledge and experience is a plus.
SCCM/SCOM knowledge and experience is a plus.
Two working days per year volunteering for a local charity
Full Service Cafeteria and Fitness Center on campus
Flexible hours with possibility to work from home (within job scope)
Career development opportunities: online learning, member development programs, Tuition reimbursement program.
Company matching 401k program
Industry leading Paid Time Off package
Outstanding Medical, Dental, Vision benefit programs
One month fully paid sabbatical after seven years of service