Equal Opportunity Complaint Investigator

New York City Department of Education . - New York, NY (30+ days ago)4.0


Position Summary: The Equal Opportunity Complaint Investigator will conduct investigations of complaints of discrimination and unlawful harassment pursuant to federal, state, and local EEO laws and the DOE’s Non-Discrimination policy. Performs related work.

Reports to: Executive Director of the Office of Equal Opportunity & Diversity Management

Key Relationships: Serves as a liaison between DOE and outside entities that request complaint file information, including the Corporation Counsel, Special Commissioner of Investigation and the Office of Legal Services. Collaborates, when necessary, with the Office of Special Investigations regarding overlapping investigative issues.


Provides over-the-phone and walk-in complainants with information regarding Department of Education (DOE) Non-Discrimination Policy and internal complaint procedures.
Conducts interviews of all relevant parties to a discrimination complaint; including the complainant, the respondent, witnesses, students, parents of students, and staff members. School-based investigations may require travel to schools in any of the five boroughs. Interviews complainants, converting oral allegations to written format.
Analyzes complaints, develops investigative plans, conducts fact-finding, reviews documents, conducts related research, prepares related correspondence, and submits confidential reports containing investigative findings.
Assists in the administration and input of data into the Master Complaint Log database.
Contributes to the coordination and completion of any reports mandated by federal, state, and local agencies, such as the Equal Employment Practices Commission (EEPC) report.
Assists in the analysis and/or preparation of reports indicating complaint trends based on data collected.
Reviews and analyzes the Department of Education’s affirmative action/equal opportunity programs and reports; provides technical assistance in their implementation through on-site compliance reviews; trains agency personnel in all relevant equal opportunity laws and regulations.
Assists in the preparation, dissemination and implementation of rules, regulations, procedures and guidelines related to the review of internal complaints of alleged discrimination.
May serve as the Unit Chief of the Complaint Unit. If serving in this capacity, Unit Chief responsibilities will include:
supervising a team of investigators;
reviewing intake forms to assess complaints;
assigning complaints for investigation;
supervising investigations;
writing investigative reports;
monitoring investigations and providing guidance as needed;
investigating complicated/ high profile cases;
reviewing/editing investigative and administrative closure reports;
reviewing case intakes for articulation of discrimination and jurisdiction;
responding to case and jurisdictional inquiries from DOE employees, other agencies, and the public;
serving as a liaison between unions and other government offices;
training OEO staff on investigative process and techniques, report writing, office policy, and intake;
preparing training materials for new hires;
conducting monthly case reviews with investigators;
managing the OEO’s fleet of vehicles;
referring cases to the Administrative Trial Unit or supervisors for disciplinary action;
providing monthly investigative data and compliance reports to Executive Director; and
working to ensure compliance with the Non-Discrimination Policy and internal complaint procedures.

Qualification Requirements:

A baccalaureate degree from an accredited college and three years of full-time satisfactory professional experience in one or more of the following fields: equal employment opportunity, human rights, community relations, law, social services, education, investigation, human resources or public relations.
A four-year high school diploma or its educational equivalent and seven years of full-time satisfactory professional experience as described in " 1 " above; or
Education and/or experience equivalent to "'1" or "2" above. However, all candidates must have a four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization.

Special Note To be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum qualification requirements, one year of supervisory experience in one of the fields listed in “1.” in the above Qualification Requirements, or one year of experience as an Equal Rights Compliance Specialist – AL I.


Strong writing, negotiation and organizational skills.
Internal candidates preferred.

Salary: $71,124+

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)

Please submit a resume and cover letter with your application.

Applications will be accepted until position is filled.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.


It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at http://schools.nyc.gov/OEO

Required Skills

Required Experience