Family Room Coordinator - Fairview Hospital (Part-Time)

Ronald McDonald House of Cleveland, Inc. - Cleveland, OH

Full-timeEstimated: $37,000 - $47,000 a year

Ronald McDonald House of Cleveland, Inc. supports families whose children receive treatment at area medical centers by providing a home-like environment and essential resources and services. We serve over 109,000 individuals per year with our 55-family House, four hospital Family Rooms, two outpatient clinic STAR Centers and an online family resource link,

We are currently seeking to fill an opening for a Family Room Coordinator at the Cleveland Clinic - Fairview Hospital. This is a part-time position requiring 28 hours per week and reports directly to the Director of Community Program Operations. The Family Room Coordinator at the Cleveland Clinic - Fairview Hospital is responsible for recruiting, training, scheduling, coordinating, supervising, evaluating and recognizing all Family Room volunteers.

This individual advances the mission of the Ronald McDonald House® of Cleveland, Inc. ("RMH") in a manner consistent with the excellent quality of services provided to families in crisis since 1979. In the spirit of teamwork, the Family Room Coordinator will interact in collaboration with RMH staff and volunteers to provide support and assistance in the fulfillment of their goals and objectives.

Maintain and update database information, including volunteer records and Family Room Usage Report. Maintain Family Room volunteer records.
Track and report volunteer hours.· Ensure accurate guest logs and approval forms are maintained and prepared for monthly reporting.
Interview, screen, train, supervise and evaluate Family Room volunteers.
Be familiar with and abide by hospital policies and procedures which impact the Family Room and Family Room guests.
Communicate with hospital staff any needed facility, equipment or furniture repairs or improvements.
Send out or provide in person a satisfaction survey to each family or individuals who are served.
Ensure the Family Room functions consistently and efficiently with proper operational policies and procedures.
Maintain a stock of food, beverages, paper products, and supplies. Order, pick up, and deliver when necessary when the stock is low.
Maintain on-going contact with the pediatric hospital staff: Volunteer Services Department, nurses, social workers, child life staff, and other hospital staff to ensure support for families and clarity of Family Room policies.
Ensure the Family Room volunteer desk functions consistently and efficiently and with proper operational procedures.
Ensure Incident Reports are completed by all RMH and hospital staff/volunteers involved in all unusual/inappropriate incidents that occur in the Family Room. Inform supervisor of all incidents requiring hospital staff support or assistance.
Store all incident reports temporarily in the onsite locked cabinet. Transport these reports monthly to RMH for final secure storage.
Assist the Volunteer Recruitment and Outreach Coordinator with volunteer recruitment.
Schedule all volunteer shifts and obtain substitutes when possible.
Plan and coordinate special events such as meals and holiday events. Maintain a master volunteer schedule, attempt to fill shift vacancies/gaps, and share vacancies with the Outreach Coordinator.
Work with the Outreach Coordinator, Suite Coordinator, and House Volunteer Manager to plan and coordinate volunteer recognition efforts.
Actively seek new ways to build the volunteer base and utilize volunteer talents to their greatest potential.
Planning and implementation of all Advisory Committee meetings for the year (create agendas, notices for attendance and including previous meeting minutes).
Participate in hospital and other program meetings when requested.

Train, supervise, coach and evaluate Family Room volunteers.
Train, supervise, coach and evaluate Family Room Work Study Students (Family Room Assistants) and ensure all appropriate payroll paperwork and timesheets are submitted accordingly (if required).
Provide support to volunteers: answer questions, provide supportive guidance, address training issues, and handle program concerns.
Ensure that volunteers participate in House and hospital orientation, training and completes all onboarding procedures.
Provide ongoing coaching after initial training.
Provide an annual Volunteer Refresher meeting.

When present, take over volunteer duties when there are no volunteers on shift.
If a shortage of volunteers is foreseen, attempts to schedule another volunteer to perform duties.
Create and maintain a comfortable environment for guests who utilize the Family Room.
Show hospitality and respect to all guests and provide emotional support when needed.· Attend to the needs of families whenever feasible/possible.
Familiarize families to the Family Room policies and procedures to be enforced when necessary.
Refer families to available resources and support organizations, such as the Ronald McDonald House and Red Treehouse, as necessary.
Assist in the collection of family stories and photos and securing thank you notes from families for marketing/development purposes.
Periodically contribute articles to the RMH eNewsletter.
Assist with fund development and public relations activities as requested.
Perform other duties related to RMH business as assigned.
Participate in outside meetings that will benefit RMH or the Family Room, as time permits.

Proactively identifies and assists the Executive Director and Director of Community Program Operations to drive and communicate organizational and cultural changes.
Seeks and uses input from diverse sources to generate alternative communication approaches.
Takes action to improve.
Demonstrates sensitivity to fears about change and helps individuals overcome resistance to change by portraying a positive, can-do attitude.
Excellent verbal, written communication, and interpersonal skills and ability to relate to people of diverse backgrounds.
Communicates with impact and compassion. Communicates in a focused and compelling way that captures and holds others’ attention. Conveys messages with passion, succinctly, logically, simply, and at the right pace, and is in command of the message.
Helps create a working environment where people can realize their potential by anticipating needs, taking initiative and contributing his/her valued experience. Stretches self.

Continuous drive for excellence and always seeks ways to improve.
Sets standards for excellence.
Establishes criteria and/or work procedures to achieve a high level of quality, productivity and service.
Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected.
Decisive, problem solves and works to overcome obstacles to completing tasks or assignments.
Strong organizational skills with the ability to manage multiple projects, meet frequent deadlines, and be self-disciplined.
Provides instruction, positive models, and opportunities for observation in order to help others develop skills. Encourages questions to ensure understanding.

Cultivating Partnerships
Initiates and maintains relationships with stakeholders inside and outside RMH (RMH staff, volunteers, families, hospital staff, community representatives, etc.) to advance organizational goals.
Initiates collaborative relationships with key volunteers and stakeholders. Cultivates an active network of those with the knowledge and influence to advance program goals.
Offers valuable information and resources to peers, RMH team and partners to create win-win outcomes.

Financial Acumen
Ability to understand financial reports and budgets.
Utilizes financial data to diagnose program strengths and weaknesses and identify the implications for potential strategies.
Keeps a financial perspective in the forefront when making decisions.
Articulates the implications of financial trends for own program.
Uses financial data to guide strategic and operational decision making.

Strategic Excellence -
Commits to the long-term organizational direction for programs and services lead by the Director of Programs and Services.
Generates options to help the programs and services team achieve a long-range goal or vision. Helps identify strengths, gaps and solutions to the short and long-term strategic goals.
Recognizes when and what additional information is needed to assist the team.
Pursues required information by asking relevant questions and verifying assumptions. Analyzes qualitative and quantitative data.
Determines priorities in conjunction with the Director of Community Program Operations. Generates options to help the team achieve a long-range goal or vision. Help identify strengths, gaps and solutions to the long and short term strategic goals.

Minimum of a college degree and/or 3 years of experience in a related field.
Computer proficiency, including familiarity with all MS Office products and database software.
Must have a valid driver’s license.
Use of own vehicle with minimum insurance coverage of: liability coverage.$100,000/person and $300,000/occurrence and $100,000 property damage; or $300,000 combined single limit for bodily injury and property damage.

WORKING CONDITIONS AND PHYSICAL EFFORT:This position has some physical demands that include:
Standing for community functions.
Sitting, viewing computer monitors, and utilizing a computer keyboard.
Reliable transportation.
Ability to lift and move supplies for the room.

Ronald McDonald House® of Cleveland, Inc. Family Room is located at the Cleveland Clinic - Fairview Hospital, 18101 Lorain Avenue, Cleveland, OH 44111. PTO, Sick Time & Holiday Pay, and 401k eligibility are offered for this permanent part-time position. Please apply on-line as indicated.