ALL CANDIDATES MUST HAVE AN ACTIVE TS/SCI WITH A POLYGRAPH CLEARANCE!
This functional role is responsible for management tasks within the networking function, specifically around management of network devices and any associated incidents.
Supplier resources for this role must have experience with managing network devices in a large distributed system
Service network engineering:
DNS record creation
SSL VPN support:
Pulse in connection loop
User input timed out
Routing and network config issues
IP address conflicts
Hypernet onboarding issues
Perform system and software updates/upgrades in accordance
Perform password resets to key network and active directory infrastructure in accordance with policy
Follow Microsoft policies and procedures when performing actions on the network or active directory and other supporting services in support of Microsoft Government Online Services
12 hour day shift, Saturday & Sunday (8am – 8pm)
8 hour day shift, Monday & Tuesday
Recommended to have completed undergraduate Computer Science degree or apprenticeship degree
Understanding of TCP/IP fundamentals (e.g. DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), general networking technologies, network architecture and connectivity troubleshooting
Experience or exposure to a hosting providers, online services, or internet service provider environment is preferred. This time must include troubleshooting routing, switching, and load balancing in a complex networking environment
CCNA or CCNP certification preferred.
Thorough experience performing packet capture analysis or running Wireshark is highly desirable
4-6 years’ experience in Network Operations