Court Cashier

City of Seattle - Seattle, WA3.9

Full-time
The City of Seattle's Municipal Court (SMC) is one of the highest volume Courts of Limited Jurisdiction in the state, with seven elected Judges, six appointed Magistrates, and over 200 staff. The Court adjudicates all misdemeanor and gross misdemeanor crimes, infractions, and civil violations authorized under the Seattle Municipal Code and certain Revised Code of Washington statutes.

SMC's Court Payments team, composed of Cashiers and Financial Compliance clerks, is committed to improving the quality of life in Seattle by holding people accountable for their choices and helping them resolve their debts to our community. We are recruiting for a current City of Seattle employee to fill the open Court Cashier position.

Court Cashiers work directly with customers to process payments to the Court and schedule hearings; they also work "behind the scenes" reviewing exception reports, researching transactions in the Court's information system, and filing documents. The ideal candidate:

Has experience providing excellent customer service with discretion in a professional manner to people from diverse backgrounds and of all income levels;
Is skilled in handling cash and credit payment;
Has strong interpersonal communication skills;
Is experienced in updating and navigating databases with accuracy;
Has an aptitude for learning new systems;
Is well organized and can adapt quickly to changing priorities.
The Court aims to hire people committed to being respectful and impartial when addressing customer issues, thereby ensuring the public's trust and confidence in the judicial system.

Job Responsibilities:
Assist customers at our customer service counter by taking payments for parking citations, traffic violations, bail bonds, and other Court financial obligations.
Assist customers by scheduling Court hearings and responding to questions about hearings, payments, and other Court business.
Research and verify incoming payments against respective citations or court documents to initiate defendant's jail release, re-issue warrants. or reimburse bail.
Enter data in the Municipal Court Information System (MCIS) to create and update defendant records.
Prepare written correspondence to customers regarding payment matters.

Qualifications:Minimum Qualifications:
1+ year of clerical experience (for this position, clerical experience includes high volume accounting support, cashiering activities, or customer service work of a similar nature)

OR

Combination of education, training and experience will be evaluated on an individual basis for comparability.

Desired Qualifications:
Some college coursework in money math, accounting, or other relevant fields of study.

2+ years' experience in some or all the following areas:
Handling cash with the ability to process payments using automated accounting systems, research complex financial transactions, and maintain accurate financial records.
Providing excellent customer service with discretion in a professional manner to people from diverse backgrounds and of all income levels;
Administrative support experience working in a court, law firm, criminal justice agency, community outreach agency, or Government agency.
Bilingual

Demonstrated ability to:
Determine customer needs and respond quickly
Type 30 WPM
Use 10-key proficiency.
Use MS Work, Outlook and Excel at intermediate proficiency or higher
Update and navigate database systems and accurately enter data.
Learn new systems quickly.
Exercise discretion and maintain confidentiality
Multi-task work neatly and accurately.
Work independently and as part of a team.
Remain calm under stress and pressure.
Exercise mature/independent judgment and adapt to changing needs/circumstances.

Additional Information:
Hiring Process
Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered.

Completed NEOGOV online application.
Completed Supplemental questionnaire.
Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
Current resume indicating relevant experience and education.
Your application will not be reviewed if these items are missing or incomplete. By completing the supplemental questions, you are attesting that the information you have provided is true and accurate. The Court will review any information provided in your application package and misstatements or falsification of information will eliminate you from consideration and/or employment if discovered after selection for the position.
Attaching or pasting a cover letter and resume alone is not a substitute for completing the application itself.
Only those applicants selected for an interview will be contacted
If you are selected for an interview, you will be given a typing test and a 10-key proficiency test on the day of the interview.
A job offer is contingent upon successfully passing the court's background check. The background check includes a criminal history background review, fingerprinting and reference checks.
This position is represented by the Teamsters Local 763 union.
New employees are required to pass a 12-month probation period.
Selected candidate must be willing and able to occasionally work nights, weekends, and holidays in a King County jail office.
For more information on the Seattle Municipal Court, visit www.seattle.gov/courts.