Shift Leader

Krispy Kreme - El Paso, TX (30+ days ago)3.6


The Shift Leader is responsible for assisting the General Manager for sales and operations of the store. The Shift Leader maintains an organization that exceeds customer expectations, fosters teamwork among staff, develops staff members’ abilities and competencies, and works to achieve the financial objectives established for the assigned location through revenue and cost management initiatives. Their long term objective is to develop skills towards becoming a Manager.

The ideal Shift Leader candidate has a high school diploma/GED, experience in the food service industry, supervisory/management/mentor-ship experience, exceptional interpersonal skills, able to make simple mathematical calculations, and a willingness/desire to learn our business from the ground up.

The following is a representative list of the duties and responsibilities associated with this position:

-- Must be able to perform the responsibilities of all key store positions (Retail, Processing, Production, and Sanitation)

-- Must be able to efficiently perform all duties related to opening and closing procedures

-- Assist the management team with store sales efforts, which include retail sales, fundraising sales, and route sales

-- Achieve business plan, sales objectives and profitability as described in the store budget by managing income and expense budgets

-- Assist the management team with promoting store sales through local store marketing

-- Manage company resources responsibly including cash, inventory, and equipment

-- Complete required corporate reporting documentation timely and accurately

-- Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance

-- Understand and implement store quality control procedures, including Krispy Kreme standards

-- Coordinate production schedules to meet customer demands; minimizing labor hours while maximizing Hot Light hours

-- Demonstrate safety consciousness and promote store safety thru meetings, postings, training, and reporting incidents to supervisor and Human Resources

-- Greet customers with a sincere smile and listen carefully to their needs

-- Maintain a high level of store sanitation and cleanliness

-- Maintain a clean, neat Glazing Saddles issued uniform at all times.

-- Assist in the proper upkeep of store facility, office equipment and doughnut production line

-- Assist in scheduling maintenance to prevent equipment failure

-- Report any equipment failure or issues to supervisor in a timely manner

-- Assist in properly maintaining and upkeep all delivery vehicles

-- Assist in coaching, training, documentation, and dispute resolution of employees

-- Assist in building a team of friendly customer focused employees

-- Demonstrate leadership in employee development

-- Consistently enforce all store policies, standards, and practices and model them yourself

-- Assist management team in implementing directives from Krispy Kreme corporate and Glazing Saddles management

-- Maintain store organization to promote efficient operations

-- Performs other related duties as assigned

Please note:
If a hiring manager should contact you, information regarding your application may come from an email address that your email provider may not recognize. Please be sure to check all email folders (including "junk" or "spam" folders) to be sure you're receiving updates.
If advanced to the next stage of the hiring process, you may be asked to fill out a longer application.

RESPONSIBILITIES
Must be able to perform the responsibilities of all key store positions (Retail, Processing, Production, and Sanitation)
Must be able to efficiently perform all duties related to opening and closing procedures
Assist the management team with store sales efforts, which include retail sales, fundraising sales, and route sales
Achieve business plan, sales objectives and profitability as described in the store budget by managing income and expense budgets
Assist the management team with promoting store sales through local store marketing
Manage company resources responsibly including cash, inventory, and equipment
Complete required corporate reporting documentation timely and accurately
Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understand and implement store quality control procedures, including Krispy Kreme standards
Coordinate production schedules to meet customer demands; minimizing labor hours while maximizing Hot Light hours
Demonstrate safety consciousness and promote store safety thru meetings, postings, training, and reporting incidents to supervisor and Human Resources
Greet customers with a sincere smile and listen carefully to their needs
Assist in maintaining a high level of store sanitation and cleanliness
Maintain a clean, neat Glazing Saddles issued uniform at all times
Assist in the proper upkeep of store facility, office equipment and doughnut production line
Assist in scheduling maintenance to prevent equipment failure
Report any equipment failure or issues to supervisor in a timely manner
Assist in properly maintaining and upkeep all delivery vehicles
Assist in coaching, training, documentation, and dispute resolution of employees
Assist in building a team of friendly customer focused employees
Assist in building a team of friendly customer focused employees
Consistently enforce all store policies, standards, and practices and model them yourself
Assist management team in implementing directives from Krispy Kreme corporate and Glazing Saddles management
Maintain store organization to promote efficient operations
Performs other related duties as assigned

QUALIFICATIONS
High school diploma or high school equivalency diploma required; some post high school education or training preferred
Prior Food Service required
Management/Supervisory/Mentor experience desired
Excellent customer service skills, including the ability to handle difficult customer interactions
Must be able to calculate figures and amounts, such as pounds and weight increments
Must be well organized, be able to prioritize job responsibilities and demonstrate good time management
Fluent English-speaking and writing skills
Superior customer service orientation and interpersonal skills required
Able to lift 50 pounds to waist level, occasionally overhead
Neat, clean, and professional appearance

BENEFITS
50% off food purchases during and after work shift
401(k) Savings Plan for Full Time Employees
Direct Deposit
Company-paid vacation (after one year FT)
Advancement Opportunities
Bonus Opportunity
Vacation Pay for All Employees
Holiday Pay for Full-Time Employees