Microsoft Dynamics (CRM) Senior Business Analyst

IBM - United States3.9

30+ days agoFull-time
IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.
Bottom line? We outthink ordinary. Discover what you can do at IBM.

IBM GBS is seeking Microsoft Dynamics Customer Relationship Management (CRM) Business Analysts to collect and analyze requirements and solve client problems using Microsoft Dynamics CRM solutions. You will serve as a liaison between clients and project consultants, particularly during initial project phases. You will work primarily on project execution but will be involved in sales support as well.

Microsoft CRM Business Analysts are responsible for identifying, developing and deploying end-user solutions in CRM systems. Using your deep functional knowledge and familiarity with the Microsoft Dynamics CRM application, you will ensure that client business requirements are met while providing a variety of advisory services around project management, business process development, implementation support and end-user training. If hired into a more senior role, you will work as the Business Solution Architect to design and implement holistic solutions (i.e., organizational structure, business processes, application customizations, and system integrations) around the Microsoft Dynamics CRM software package to meet the needs of our clients.

Primary Responsibilities:
Project Execution
Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuse
Contribute to the transfer of functional requirements to development and test teams
Use CRM workflow technology to automate business processes
Stay abreast on updates and new releases in CRM technologies (Microsoft’s and its competitors)
Educate end-users on CRM functions
Sales Support
  • Help determine and translate customer needs into a solution and approach
  • Contribute to proposal development
  • Contribute to scope, approach, and estimating input to the proposal team
Contribute to and participate in client demonstrations and presentations

Additional skills required:
Microsoft Office Suite, specifically Microsoft Word, Excel, PowerPoint, and Visio
Team Foundation Server (TFS)
Familiarity with Microsoft technologies/trends
Strong analytical, presentation, and writing skills

Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.
Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:
Skill development: helping our employees grow their foundational skills
Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations
Diversity of people: Diversity of thought driving collective innovation

With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!

Candidates that live in or near one of the following cities preferred, but all candidates considered: Atlanta, Chicago, Columbus, Houston, Dallas, Raleigh, Washington DC Metro Area, Piscataway, Philadelphia.



Required Technical and Professional Expertise

At least 3 years team lead experience or management experience of 5+ team members
At least 5 years project consulting experience in enterprise business application development and delivery (e.g., CRM, ERP, SCM, HCM)
At least 3 years project implementation experience using Microsoft Dynamics 365, Microsoft Dynamics CRM online, or Microsoft Dynamics CRM 2016, 2015, or 2013
At least 3 years project experience translating client business needs into software capabilities
At least 3 years project experience with business requirements analysis and modeling
At least 3 years project experience creating functional designs, test conditions and test scripts
At least 3 years experience working within a team environment
At least 2 years experience working with software development methodologies (Waterfall and/or Agile)

Preferred Tech and Prof Experience

At least 5 years consulting experience working for a global systems integrator
Microsoft Certified Professional (MCP)
At least 2 years project experience working with Microsoft Dynamics 365 Operations or Microsoft Dynamics AX 7, 2012, or 2009
At least 2 years project experience working with global and offshore project teams
At least 2 years experience with system integration or user acceptance testing
At least 2 years experience with organizational design
At least 2 years experience with business process design or re-engineering
At least 2 years experience with developing and implementing end-user training programs
At least 2 years experience implementing or using CRM systems to support sales and marketing functions
At least 2 years experience implementing or using CRM systems to support customer service, call center, or field service operations

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.