scheduling, cancelling, rescheduling and registering of outpatient visits and
procedures for multiple ambulatory clinics, by collecting all necessary
information for schedule and registration preparation. The completions of the responsibilities
listed are handled via direct patient contact in a clinical setting with high
volume of daily patients.
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
High School diploma or equivalent required
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
Completion of Medical terminology class preferred
Minimum typing speed of 25 words per
Experience in a medical office setting
CORE DUTIES AND RESPONSIBILITIES: The
statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not intended to be constructed as
an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
Checks in and Checks out
patients in accordance with Scheduling/Registration guidelines, with the
ability to prioritize according to the patients needs.
Obtain and verify patient
guarantor information a minimum of once a year to ensure that the patient
record is up-to-date. If a referral or
authorization is needed we generate the referral at this time.
Schedules and registers
patients/customers based on scheduling guidelines and medical appropriateness
within the appropriate clinic
Seeks positive solutions to the
challenges of working in a high stress environment through respectful
communication and active problem solving along with processing a high volume
of patients in multiple clinical areas
Assures upon check out all
follow up appointments & testing are coordinated with the patient
Obtaining and collecting all
necessary information from the patient/customer to schedule and register the
patient for an appointment
Identifies and communicates need
for scheduling modifications and development
problem/issues to Supervisor or Manager
Notifying appropriate personnel
of any scheduling change due to patient cancellation in a timely fashion.
Receives and responds to patient
and staff needs and complaints appropriately within the realm of the patient
care environment, involving department supervisors and patient
representatives as needed.
Consults with referring
physicians office to ensure written and/or electronic orders exist and
obtain them as needed. Verifies upon receiving for completeness of the
written orders and notes. Make
documentation that outside orders are requested.
for collecting all time of service payments and copayments for patients in
the check-in or check-out process.
of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies
within the cash drawer to the Supervisor or Manager.
for collecting all signatures on waivers for managed care at the point of
for patient satisfaction and using AIDET in all interactions with patient and
Participates in on-going
education activities to develop, maintain and enhance professional expertise
as monitored by supervision.
Completes Workques as needed in
a timely fashion along with daily tasks according to the scheduling area
Meets productivity standards set
to all patient communication in a timely manner
to the established Performance Expectations for WVUH Employees in the area of
People, Service, Performance Improvement, and Shared Values and Culture
PHYSICAL REQUIREMENTS: The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Ability to sit for extended
periods of time.
(aid permitted)-must be able to function without use of lip reading.
(corrected)- keen for both distant and near objects/individuals (i.e. ability
to read small print)
WORKING ENVIRONMENT: The work
environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Working closely with others
office setting with electrical equipment (i.e. telephone, personal computer,
copier, fax machines, etc.)
Software/Systems include but are not limited to: Microsoft Office Profession
Suite (Outlook, Word, Excel, Access) Internet Explorer, EPIC, & HPF
position may cover multiple clinic locations, some travel may be required.
SKILLS & ABILILTIES:
Strong EPIC skills, including Cadence,
Referrals and Prelude preferred
and understanding of medical terminology preferred
third party payors and insurance preferred
critical thinking skills, analytical skills
work under minimal supervision
strong communication, customer services, interpersonal skills and telephone
Must be able
to take appropriate action in a stressful environment
react effectively and calmly in emergencies
and drive for continuous development of self
interacts with the health care team to support and contribute to the shared
maintain patient/customer confidentiality
Date Reviewed/Revised: August 2017