Customer Service Specialist

uBreakiFix - St George - Saint George, UT

Full-time

Since its inception in 2009, uBreakiFix has grown to more than 500 stores in the US, Canada and Puerto Rico. We're currently looking for new members to join our team! Are you someone who can deliver excellent customer service? Do you have a desire to learn about the latest technology? Well then come join one of the largest and most reputable smartphone, tablet and computer repair companies in the US. No prior repair experience is necessary; all training is provided!

Job Description

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience a plus, but not required.

Tasks and Responsibilities:

  • Stellar customer conversations and front-of-store retail sales
  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide recommendations for problem resolution
  • Diagnose, troubleshoot and repair devices
  • Provide repair and replacement estimates to customers
  • Ensure that all repairs meet or exceed uBreakiFix quality standards
  • Maintain a positive work environment
  • Answer phone calls to the store with a professional, courteous and friendly demeanor
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
  • Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Basic Qualifications

  • Outstanding customer service skills
  • Excellent critical thinking, problem solving, and analytical skills
  • Great organizational skills
  • Strong written and oral communication skills
  • Proficient in Microsoft Office
  • Work well in team environment
  • Ability to work flexible hours, including Saturdays and some holidays
  • High school diploma or GED

Qualifications that are beneficial, but not required

  • Experience repairing electronics, smartphones, PC/MACs, and game consoles
  • Technical degree or certification in Electronics or Consumer Electronics
  • Previous experience working at retail electronics store
  • A+ Certification
  • Apple Certified Macintosh Technician (ACMT)

UBREAKIFIX is an equal opportunity employer M/F/D/V

About Us:

uBreakiFix, where all your electronic mishaps are welcome! Whether you dropped your iPhone on the sidewalk, or watched your iPod take a bath, let one of our knowledgeable and dedicated technicians take a look at it. Don't fret if you’re not part of the Apple carrying population, we service a wide variety of electronic brands including, Samsung, Blackberry, Motorola, HTC, and LG in addition to a wide variety of tablets, and computers from Apple to Google, and everything in between.

We are committed to providing our customers and their beloved electronics with the highest grade parts and service. We offer free diagnostics, and promise to keep you informed every step of the way during your electronic device’s road to recovery!

We are also able to offer many of our repairs and services while you wait, so you can be on your way as soon as possible.

Job Type: Full-time

Salary: $9.00 to $13.00 /hour

Experience:

  • electronics repair: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Analysis Skills: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

License:

  • CompTIA A+ (Preferred)

Work environment:

  • Store

Communication method(s) used:

  • Phone
  • Email
  • In person