The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of our properties and services, communicates effectively with customers and team members.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Clerical Duties –:
- Receives visitors to the company’s offices by greeting, welcoming, directing and announcing them as appropriate.
- Answers and directs incoming calls via a multi-line system.
- Receives, sorts, and distributes incoming mail and assures that outgoing mail, parcels and packages are handled and distributed appropriately.
- Weekly visits to strategic businesses to promote opportunities for storage unit rentals.
- Provides timely and accurate information to incoming calls and walk in customers.
- Processes customer set up/changes/ cancellations according to policies and procedures.
- Provides timely communications of service issues or customer concerns.
- Responsible for accepting payments for walk in and phone in customers for storage and rental properties.
- Data entry
- Faxing documents
- Scanning and e-mailing documents
- Preparing documents for mailing
- Maintains copiers
- Operates standard office equipment
- Sorts, prepares, scans and electronically files documents
- Orders and maintains office supplies
- Handles special administrative projects as directed
Education and Training:
- Customer / Client Focus
- Problem Solving
- Time Management
- Communication Proficiency
- Teamwork Orientation
- High School diploma.
- Customer service experience.
- Computer experience.
Skills and Competencies:
- 2 years general clerical experience in an office environment
- Previous Experience with multi-line phone
- Microsoft Office
- Strong Internet research skills
- Strong organizational skills with attention to detail
- Ability to maintain confidential information
- Excellent written and verbal communication skills
- Excellent customer service skills
- Positive attitude
- Customer service experience with independent sales.