Guest Services Agent (1.0 FTE)

Essentia Health - Duluth, MN3.8

Full-time
Building Location:
St Marys Medical Center

Department:
45280 Guest Services

Job Description:
Primary role is to provide a friendly, welcoming and caring greeting to each person entering Essentia Health. Will approach and greet each individual in a manner that is professional, warm and accepting, anticipating visitor needs by offering and giving assistance, answering questions, providing directions and when appropriate escorting, or securing an escort, for the visitor to a specific destination. The position provides patient information and secures wheelchairs and interfaces with volunteers who assist with hospitality and escorting. The position gives information and/or has knowledge of the Essentia campus and additional resources regarding the main campus. The position may provide information on basic community resources, including lodging, bus service and taxi service.

Work Experience:
Minimum of 1 year experience in an Information/Hospitality Desk or customer service environment

Education Qualifications:
None

Licensure/Certification Qualifications:
Basic Cardiac Life Support (BCLS) certification within 6 months

FTE:
1

Shift Rotation:
Day Rotation (United States of America)

Shift Start Time:
varies but no earlier than 5am

Shift End Time:
varies but not later than 8pm

Weekends:
not presently but in future

Holidays:
Yes

Call Obligation:
No

Union:Union Posting Deadline: