Shift Administrator, Suffolk Detention Unit

Commonwealth of Massachusetts - Boston, MA (30+ days ago)3.9



The Department of Youth Services (DYS) is the juvenile justice agency for the Commonwealth of Massachusetts. We work with young people who are detained or committed and provide detention, custody, diagnosis, education and support to young people ages 7-21. Most of the youth served are between the ages 14 and 18. The Department promotes positive change for the youth committed to our care, and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment.

We are seeking energetic, positive, and dynamic individual for the role of YOUTH SERVICES GROUP WORKER III (SHIFT ADMINISTRATOR) for the Metro Suffolk Detention Program, 425 Harvard Street, Dorchester MA to serve as role models and provide care for the youth in DYS care and custody. In addition to learning the fundamental principles of the juvenile justice system, Group Workers have a unique opportunity to utilize interpersonal skills that directly and positively influence the course of a youth's life. Our ideal applicants will actively participate and interact with the youth at their program location in various daily activities, including individual/group treatment sessions; engage with youth during recreational and educational activities; participate in the development of daily activities and schedules for youth; ensure safety and security in the program, and intervene and supervise the interactions between youth as further detailed below.

“Group Workers” are our direct-care residential staff. The Group Worker’s primary function is to supervise residents, which includes physically escorting, monitoring and, at times, restricting client movement in order to maintain a safe, secure and clean environment for the residential treatment and custody of youth. DYS Group Workers serve as positive role models and also participate in education, treatment and rehabilitation services for youth.

The Youth Services Group Worker III’s primary duties include, but are not limited to the following:

  • Ensure proper security, control and supervision of shift.
  • Supervise up to six (6) direct-report staff.
  • Ensure all unit policies, rules and regulations are followed.
  • Offer advice, guidance and attention to youth who struggle with emotional and behavioral issues.
  • Provide physical interventions where appropriate and necessary in accordance with Departmental policies to diffuse crisis situations and ensure safety and security of youth and staff.
  • Direct activities of staff and residents, plan activities, and coordinates resources.
  • Attend training's in crisis intervention and re-certified in CPR (every year).
  • Attend meetings and training as required.
  • Take initiative to create or improve current systems and procedures to help create an efficient workplace.
  • Acts as a liaison for communication of any concerns or problems from direct-reports up through chain of command.
  • Follow up and finish all tasks assigned by supervisor or administration.
  • Other related duties as assigned.
Preferred Qualifications:
Experience in youth work, the major duties of which include residential care, treatment, counseling and/or rehabilitation of young people and/or adult offenders.

One year of supervisory experience.

Strong written and verbal communication skills.

Working knowledge of the principles of Positive Youth Development (PYD) and Dialectical Behavioral Therapy (DBT).

Computer skills (i.e. Microsoft Word, Outlook, etc.)

Preferred Competencies: Adaptability; Flexibility; Conflict Management; Decision Making/Problem Solving and Initiative. Ability to establish rapport with people from various ethnic, cultural and/or economic backgrounds.

In order to be considered for the position, applicants must:
Be at least 21 years of age or older.
Possess a high school diploma or equivalent.
Hours to be worked: 40

Shifts: 1:00pm-11:00pm

Days Off: Sunday, Monday and Tuesday off

Suffolk County Detention Unit

** Please note, the standard shifts will comprise of 4- 10 hour days with 3 consecutive days off. This schedule will be a temporary pilot for and will be evaluated after 6 months.

This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.

The ideal candidate is flexible and responsive to change. Employees in this position may be required to work extended hours, nights, holidays and/or weekends. They may also be asked to work overtime shifts in other programs to meet staff-to-youth ratios.

Our residential facilities require 24/7 monitoring; assigned shifts include day, evening and nights.

Please note that incumbents in this position are designated emergency personnel.

Pre-Hire Process:
Candidates must pass a pre-employment screening which includes:

Drug Screening
Psychological Screening
Medical Examination
Physical Abilities Test (PAT)
If you would like more information, please logon to the DYS website to access detailed information on the Pre-Employment process.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants".

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

For questions, please the contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.


First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) a high school diploma or equivalent and (B) at least two (2) years of full-time, or equivalent part-time professional experience in youth/adult justice work, the major duties of which included the secure residential care, treatment, counseling and/or rehabilitation of youth and/or adult offenders or in a law enforcement capacity, of which (C) at least one (1) year must have been in a supervisory capacity, or (D) any equivalent combination of the required experience and the substitutions below.

Based on assignment, incumbents may be required to possess a current and valid motor vehicle driver’s license at a class level specific to assignment.

Upon hire, incumbents shall be required to complete and maintain a valid certification in crisis intervention, suicide prevention, Cardio-Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid.

An Associate’s degree or higher with a major in Counseling, Criminal Justice, Human Psychology, Police Science, Psychology, Social Work, Sociology or a closely related field may be substituted for one (1) year of the required (B) experience.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.