- High School Diploma or GED
- Six Sigma Certification
- Certified Project Manager
- Project Management
- Customer Service
- Microsoft Office
- Employee Discount
- Dental Insurance
- Paid Time Off
- Health Insurance
- Vision Insurance
Looking to add an experienced Enterprise Account Manager to support complex business process outsourcing accounts. Working from our new Sioux City, IA facility, this position will oversee enterprise level client relationships and service delivery. This is a senior level position requiring 10+ years of account management or contact center operations experience.
Sioux City, IA 51111
Normal business hours. May occassionally require additional hours and travel as needed to support client requirements.
Enterprise Account Managers are responsible for managing the day to day client relationship including strategic planning, change management, process creation and adherrance, and service delivery. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team.
Our Enterprise Account Manager's are responsible for the following tasks:
Develop a detailed understanding of client products and services
Process design and implementation
Client scorecards and business reviews
Ongoing continuous improvement
Issue identification and resolution
Project management of new launches and initiatives
Program efficiency and financial performance
Qualified candidates will be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will professionally represent the company and its customers.
Other Enterprise Account Manager Qualifications Include:
Requires 10+ years of experience
Must have the ability to learn customer service software applications
Proficient in Microsoft Office Suite products
Experience managing complex business process
Effective communication skills
Problem-solving and analytical ability
Ability to multi-task in a fast paced environment
High school diploma or equivalent
Minimum 18 years of age
Lean Six Sigma, Six Sigma, and project management certification are a plus
At MCI we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.
Total Rewards Breakdown
Competitive Starting Compensation Weekly Bonus Opportunity Daily Contest Payouts
Weekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)
Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement Training
Daily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid Holidays
Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment Options
Regular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement Programs
Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives
Modern Work Environment Casual Dress Code Relocation Potential
MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.