Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/CareConnect. Work with clinic manager and director in addressing and resolving any physician or patient-related issue and/or needs. Submit for authorizations when needed, work with all insurance plans and physicians to coordinate authorization for services and obtain prior authorizations for medications as required. Assist patients with bill concerns by collecting as much relative information to provide to MSO for resolution. Serve as the liason between PCC and patient to ensure patient's needs are addressed. Other duties as assigned.
Knowledge of specific specialty practice and workflows. Skill in setting priorities which accurately reflect the relative importance of job responsibilities. Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds. Ability to creatively integrate competing demands into a productive working environment. Skill in verbal communications to clearly convey complex problems in both formal and informal situations. Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health. Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs. Knowledge of hospital computer system, personal computer systems, and the various software produces to perform administrative work. Familiarity and knowledge of authorization process and managed care programs.