Customer Care Agent

Premier Credit Consulting - Draper, UT4.5

Full-time
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Premier Credit Consulting has been helping consumers reach their credit goals for nearly a decade. With a primary focus of the ultimate customer experience and client advocacy, Premier Credit Consulting strives to set new standards on what the credit consulting/repair industry should be. While pushing for overall credit health, Premier works to find real solutions to credit challenges.

We are actively looking for the newest addition to our Customer Care/Operations team. Someone that can help us strive for a greater experience for our clients as they navigate through the credit restoration process. We are a small company but growing. This position requires someone who is responsible and wants to grow both personally and professionally.

Responsibilities include:

Proactive outgoing communication, including both calls and emails.

Answering inbound calls and emails from clients currently (or previously) enrolled in our program.

Assisting with the navigation of the program

Providing casework and/or reviews on their accounts

Qualifications:

Hard Working

Integrity

Team Mentality

Self Management

Attention to Detail

Excellent Customer Service/Communication Skills

*Bilingual is a plus, but not required

This is an entry level position. We'll teach everything you need to know to about credit as long as you have the desire to learn and grow. For more information on who we are and what we do, visit us at https://www.premiercredco.com/

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)

Additional Compensation:

  • Commission

Work Location:

  • One location

Benefits:

  • Paid time off
  • Professional development assistance

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone
  • In person

Job Duties:

  • Answer incoming customer inquiries
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Team-oriented -- cooperative and collaborative
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes

Schedule:

  • Monday to Friday
  • No weekends
  • Day shift
  • 8 hour shift