Working for Pacific Service Credit Union
We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
What’s in it for you?
Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. All employees are vested at 100% for the employer match beginning the first day of employment.
Bonus program: All employees are rewarded for attaining our annual organizational goals.
Tuition Reimbursement program for employees eligible after six months of service.
Recognition program where employees can be nominated by management, their peers or by members.
Employee referral bonus.
Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
Employees are eligible to receive a consumer loan rate discount.
Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.
Our Hiring Process
We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.
Apply: Submit your resume for one of our job openings.
Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.
In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).
If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!
Position Summary: The Card Services Representative provides quality member service in all areas of the Credit Union's Card Services Department by communicating with members, other Credit Union departments and outside agencies, and by performing monetary data entry, account file maintenance and dispute research/resolution. Department supports Visa Debit, Visa Credit, ATM, Mobile Wallet and Shared Branching functions.
Essential Functions:
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Answer member inquiries by telephone, email or in writing, process monetary transactions and perform file maintenance using different vendors’ systems and Credit Union computer systems.
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Post routine payments and appropriate adjustments/charges to accounts, including adjustments for returned payments, account transfers, and credit balance refunds. Reconcile any unposted items.
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Process fraud alerts derived from FALCON and/or Visa Risk Manager and process ATM/Debit/Credit card disputes and fraud claims in accordance with regulatory rules and Visa guidelines. Files CUMIS bond claims as necessary.
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Process file maintenance requests, including, address changes, closure requests, name changes, requests for replacement or additional cards, requests for adding an authorized user or other card related functions.
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Review and work department reports, block accounts as necessary, work with members, cardholders, and appropriate parties to ensure that losses are minimized.
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Provide service and correspond with members through BranchLine secure messaging.
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Post exceptions from daily reports, locate and correct any unresolved outages on a daily basis.
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Keep management aware of member problems, concerns with outside agencies, and workflow backlog.
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Comply with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC). Perform related responsibilities as required.
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Enthusiastically provide support for Credit Union goals.
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Provide backup for Payment Services Department co-workers, as needed.
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Provide backup call support for Telephone Services Department
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Perform other duties as assigned by the Card and Payment Services Manager.
Knowledge, Qualifications and Skills:
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Education: High school diploma required.
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Experience: Minimum one (1) year experience handling monetary account transactions in a computerized environment, including balancing general ledgers and daily transactions and recognizing/correcting out of balance conditions.
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Minimum one (1) year of customer service experience in a fast paced, high volume telephone service environment. Preference is given to prior credit union experience.
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Skills and Abilities: Excellent verbal and business writing skills. The ability to answer telephone and email inquiries and communicate effectively and manage difficult members and situations. Preference is given to prior credit union and payment processing experience.
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Ability to maintain a thorough understanding of the Credit Union Card Services Department functions, other Credit Union services, Credit Union computer systems, plastic card processor and Credit Union procedures as required.
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Ability to answer telephone and communicate information to callers required. This includes the ability to communicate with and manage difficult members and situations.
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Ability to use ten-key accurately, personal computer, and other video display terminals as required by specific job duties assigned.
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Knowledge of Symitar, FIS and Visa online systems preferred. Proficiency in computer programs, (e.g., Microsoft Office, Windows, Word, Excel and Outlook) preferred.
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Extra Credit Skills: You will bring your enthusiasm, collaborative work-style, inquisitive attitude, flexibility, creativity, focus on excellence, and overall “great-to-work-with” demeanor. Previous experience with a financial institution with basic knowledge of financial products and services is a plus.
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Hours Required: Non-Exempt employee with an on-site work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. Hours may fluctuate moderately to accommodate business development activities. On-site for first three months of employment, hybrid (2 days remote, 3 days on-site) after successfully completing three month training period.
