Encounter Business Analyst

Cloud and Things Inc - Albany, NY


Job Summary
The Senior Encounter Data Business Analyst will perform extensive business and technical analysis of the existing Encounter Data collection and data analytics system and evaluate possible enhancements and alternatives to the system and to meet current and future business needs for the department. The analysis will include assessment of capabilities, cost/benefits, and timelines and assist department is making recommendations and alternatives to enhance/replace the system. The Senior Encounter Business Analyst will be working closely with the DOH leadership specifically the Bureau Director and senior executives and with Encounter Data system vendors.
Responsibilities and Duties

  • Review current Encounter Data system functionality
  • Assess current state and develop future state functional requirements for encounter data system
  • Research options in the industry and other states for solution options
  • Gather information from Department management, stakeholders and users to identify and document business and system issues, defects, gaps and identify current business and program needs
  • Review system requirements and system design documents from the vendor for enhancements and validate the level of effort and resource estimate for staffing and scheduling
  • Identify and resolve risks and issues impacting the progress and outcome of the project
  • Lead triage efforts of system, software, or data issues and coordinates remediation efforts
  • Research and provide recommendations to the Department management on critical business decisions
  • Create business artifacts, business flows, and requirements mapping as needed
  • Collaborate with other project areas to provide subject matter expertise and assistance as applicable
  • Perform periodic assessment activities with a focus on requirements traceability and testing
  • Attend project and status meetings
  • Collaborate with other team members to provide subject matter expertise and assistance as applicable
  • Ensure that all project identified processes and methodologies are executed and followed as applicable
  • An employee is expected to undertake any additional duties as they are assigned by their manager

Key Skills
Business Analysis, Data Analysis, MMIS, Medicaid, Encounter systems
Required Experience and Qualifications

  • 2 years Encounter data system/business analysis experience
  • 5 years of total work experience
  • Bachelor’s degree or 4 additional years of work experience
  • Experience in data analytics and data analysis
  • Experience in healthcare and managed care plans and systems
  • MMIS experience
  • Solid understanding of systems development and input/output modeling
  • Experience working on large, complex systems projects
  • Knowledge of PMBOK

Preferred Qualifications:

  • Strong written and verbal communication skills
  • Experience conducting meetings and making presentations
  • Strong problem-solving and customer service skills
  • Team player and a consistent, dependable performer with an excellent work ethic, flexible “can-do” attitude, and a results-driven commitment to success
  • Ability to apply industry best practices and future state/federal mandates to existing systems
  • Excels at using quantitative data to drive recommendations and decisions
  • Ability to manage vendors and third parties effectively driving to meet commitments and milestones
  • Knowledge of CMS Certification process and requirements
  • Knowledge of industry standards, PMI, CMMI, NIST, and IEEE

Job Type: Contract


  • business analysis: 5 years (Required)
  • Encounter data system: 2 years (Required)


  • Albany, NY (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location


  • Monday to Friday