Ecommerce - Senior Customer Support Specialist - work from home

1st Art Gallery - Los Angeles, CA

Full-time

For a growing e-commerce website in the Arts industry - we're looking for a Customer Support Specialist & Social Marketer.

This is for a remote job - work from home, but you must be located in the Los Angeles metropolitan area for training.

Responsibilities Include:

Responding to customer queries in a timely and accurate manner, via phone, email or chat.

Identifying customer needs and helping customers use specific features.

Communicating between production office and customers.

Processing orders.

Product quality control.

Helping customers placing orders over the phone.

Providing quotes to customers.

Running a number of social media accounts.

Setting up and A/B testing social media campaigns.

Design and manage an Email Marketing campaign.

Job brief:

We are looking for a Customer Support Specialist and Social Marketer to assist our customers with all their needs and run or Social Media accounts. If you have background in fine arts or visual arts - that will be an adventage.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features on our website. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. The Social Marketing responsibilities include managing a number of social media accounts as well as setting up and testing social media campaigns on Facebook and Instagram.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Requirements:

At least three years experience as a Customer Support Specialist or similar CS role.

Excellent communication and problem-solving skills.

Multi-tasking abilities.

Patience when handling tough cases.

** Must be located in the Los Angeles metropolitan area. **

Job Type: Full-time

Salary: $38,000.00 to $41,000.00 /year

Experience:

  • relevant: 3 years (Preferred)

Education:

  • Associate (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • Fully Remote

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Stable -- traditional, stable, strong processes

Schedule:

  • Monday to Friday