Help Desk Support (Part-Time)

Landmark Health - Winston-Salem, NC (30+ days ago)3.1


Who We Are:
Landmark Health is a high growth, entrepreneurial organization committed to improving healthcare for patients with the most serious and complex medical needs in their homes, wherever they reside and whenever they need it.

Landmark is built upon the core belief that a physician-led, patient-centric, and contextually relevant intervention plan is the key to driving meaningful impact to patient care. Our clinical model is transformative – it represents a landmark in the evolution of our nation’s healthcare system.

Turning this vision into reality requires exceptional people who share our unwavering commitment to the patients we serve.

Do you want to make a difference?

Join us today!

Visit our website:


Position Overview:
Due to Landmark’s rapid national growth, we’re adding to our IT team. In this key, newly created role, the Help Desk Support / Technical Service Engineer will be responsible for installation/setup of individual laptops and tablet hardware. S/he would also be an initial point of contact for technical support calls received by phone, e-mail or other methods. This includes installing, diagnosing, repairing, maintaining, and upgrading laptop/desktop/tablet hardware and other IT equipment to ensure optimal performance. The successful candidate must provide quality support to end users with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and coordinating efforts with other staff members. Find solutions and /or workarounds for issues found by end users and make informed decisions to help resolve their issues.

This role is instrumental in helping Landmark provide quality patient care to all patient members.

What you’ll be doing:
Perform installation and maintenance of laptops, desktops, tablet computers and other IT equipment.
Perform a variety of system problem analysis and monitoring tasks.
Talk to users and understand their issues and questions; log and track issues; Find root cause of the problem and try to solve it; Make intelligent decisions on solutions / workarounds to let the users do their day to day work
Participate in the preparation of training material and documentation for Support use; conduct periodic inventory maintenance on all equipment, track user problem trends.
Create and distribute network related information to users, such as new account information; as well as, activating and deactivating user accounts.
Assist with installation and troubleshooting of applications used by end users on their equipment.
Work with other IT staff in coordinating upgrades and other software installations.
Provide application support for both purchased and developed applications.

What we’re looking for:
At least 3 years of experience in Information Systems or Technical Support.
A thorough understanding of computer hardware, operating systems and software, including Microsoft Office, Windows. Knowledge of Windows 10 tablet is useful.
Ability to visualize and conceptualize user problems from a distance and work with the user remotely to resolve the issues.
Must have excellent customer service skills and appropriate technical experience with troubleshooting and installation of computer hardware and peripheral equipment.
Ability to manage multiple priorities and demands on a daily basis.
Must be able to work with users at all levels of skills and abilities.
Demonstrated ability to work with minimal supervision.
Currently this role is 2 days per week, during normal business hours which are flexible; 16 hours total
What Makes this a Great Opportunity?

Apply and stretch your technical and desktop support expertise with a collaborative team in a company that is patient focused!
Unlimited career growth opportunity and a team that truly appreciates your efforts!
Highly Competitive Compensation Package!
Join a rapidly growing, financially stable company that delivers second to none patient care!
Much More!

Landmark Health, LLC is an Equal Employment Opportunity/Affirmative Action employer.