Position Title: Intake Worker
Status: Non Exempt Position Type: Full Time
Reports To: Intake Manager
Direct Reports: None
About GRO Community:
God Restoring Order (GRO) Community is a mental healthcare provider that specializes in trauma recovery services for males of color ages 5 and up. GRO services are grounded in an understanding of the neurological, biological and psychological effects of trauma. GRO services include mental health and wellness, stress management, and community outreach.
Job Description:
Purpose of Position: The intake worker is the initial relationship interaction between GRO Community, the client and or client?s family. They are responsible for determining the clients? need for service while providing exceptional customer service. As the intake worker, they will be responsible for speaking directly with the person and or their families to collect vital information via questionnaires: such as medical history, physical/mental state, special requirements and any other needs.
Essential Functions:
- Speaking with individuals to get their personal (medical, mental, or legal) history and ascertaining their mental and physical state
- Using the gathered information to guide them to the right service, department, or office
- Obtaining emergency contact information
- Coordinating schedules and appointments
- Obtaining insurance or billing information
- Processing paperwork
- Ensuring forms have the proper signatures and that they're filled out correctly.
- Answering and taking note of incoming inquires via phone, fax or email
- Following up with clients and sharing vital information
- Keeping all information confidential
Competencies:
- Organization Skills
- Communication skills including written, verbal and interpersonal
- Critical thinking and problem solving
- Empathy and compassion
- Attention to detail
- Phone and email etiquette
Work Environment: onsite
Location: Chicago, IL
Expected Hours of Work: varies
Travel: Must have access to reliable transportation to GRO Community and community sites
Qualifications:
Required Education:
- High School diploma/GED required.
Experience:
- Minimum of 1 year in customer service or call center setting preferred.
- Knowledge of IL and or OH Medicaid, managed care plans, BCBS and UHC insurance plans desirable
- Social services industry experience preferred
Physical Demands: n/a
What we offer:
Thrive in a family orientated work environment where we believe in the importance of mental health, wellness, and self-care. Here at GRO we recognize the importance of growth and development while striving to ensure all staff are set up for success in their endeavors as a member of our team.
Benefits:
Dental insurance | BCBS PPO Health Insurance| Vision Insurance| Employer Paid Life Insurance| Voluntary Supplemental and Life Insurance Plans| Paid Time Off | 401(k) Retirement Plan
AAP/EEO Statement
GRO Community provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GRO Community complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
GRO Community expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GRO Community employees to perform their job duties may result in discipline up to and including discharge.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities
