Full Job Description
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
Provides technical support for product issues reported by customers. Required to follow detailed troubleshooting guidelines and work instructions to get to root cause failure and identify solutions to resolve the reported issue in a timely and efficient manner.
The budged hourly range for this position is $19.00 - $21.00/HOUR plus overtime
WORK FROM HOME FLEXIBILITY
Essential Duties and Responsibilities:
Provides live support level 1 and troubleshooting for new and existing customer installed Baxter devices and system peripherals and associated device accessories and disposables
Provides customer operational support on how to use devices, applications, application and work stations.
Must record and document all customer interactions properly and in accordance with defined procedures to ensure accuracy in reporting.
Required to interface and interact effectively with Baxter employees, pharmacy personnel and IT professionals
Other duties as assigned
Proactive results-oriented individual who sees assignments to completion. Must have proven technical and troubleshooting ability. Must react quickly and accurately and remain calm under pressure (good customer skills). Good interpersonal skills are essential. Required to work evening, weekends, and holidays on a rotational basis as well as "on-call".
Must have excellent verbal and written communication skills
Ability to exercise independent judgment and draw accurate conclusions based on available information
Knowledge of computer hardware and software, including applications and peripheral devices such as printers, scanners, scales and other devices.
Knowledge and understanding of Windows operating systems, Servers and administrator tasks. Knowledge of TCP/IP networking as well as database administration knowledge.
May require expertise in electro-mechanical problem solving and reading electrical and pneumatic diagrams as well as knowledge of microprocessors, programmable controllers, electronics, circuit analysis, mechanics, sensor or feedback systems
Education and Experience:
High School diploma or GED Required
College Associates degree in Computer Information Systems or related field preferred
2 years of experience in a technical service environment providing telephone support to end user customers preferred
Installing and supporting Microsoft Windows servers and networks preferred
Experience supporting client/server database applications preferred
Experience supporting web-based applications strongly preferred
Excellent documentation and interpersonal skills
Medical industry background a plus
A critical component of our company’s vision is to be a best place to work. As part of this commitment, we provide our employees with comprehensive compensation and benefits.
Medical, Dental, Vision, and Life Insurance coverage immediately upon hire
Paid Time Off and Paid Holidays
Retirement Savings – Choose from pre-tax and/or Roth after-tax savings; Baxter matches 3.5 percent on your first 4 percent of contributions and provides a non-matching contribution of 3 percent of eligible pay each year
Employee Stock Purchase Program – Purchase Baxter common stock each month at a 15 percent discount through payroll deductions with no brokerage fees
Paid Parental Leave
Pre-Tax Commuter Benefits
Educational Assistance Program
BeWell@Baxter – Global health and wellness program with access to resources and benefits to help focus on staying well through education and prevention, taking action to make healthy changes and dealing with chronic or acute conditions
Business Resource Groups – Employee-run affinity groups that drive multi-cultural awareness and engagement at Baxter; provides a forum for employees to share knowledge, ideas, and personal experiences
All prospective employees for this job will be required to verify that they have been fully vaccinated for COVID19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.