Program Manager

Farm Credit Services of America - Omaha, NE (30+ days ago)4.5


POSITION SUMMARY:
The Program Manager is responsible for oversight of the organization’s largest and most complex programs. This oversight spans from business planning and MVP development through strategic vendor management and dependency visibility for delivery teams. The Program Manager is also one of the key Lean/Agile coaches for the organization and uses the framework of project execution to train and coach leaders and teammates across the organization in techniques from the Lean and Agile toolbox. The Program Manager is responsible for working with these project teams to:

Guide the process of MVP development and helping to demonstrate the value and methods of small batch size
Support team leaders in transforming their operations through more transparent visualization of work and more visible collaboration
Maintaining oversight of large programs by providing impediment visibility, coaching on release planning, dependency visibility, and creating space for healthy interactions of the leaders of the component project teams
Serve as a conduit of communication for program-level issues and communication into and out of the program

EMPLOYEES SUPERVISED:
None

DUTIES AND RESPONSIBILITIES:
Essential functions of the position include, but are not limited to the following:

PROGRAM LEADERSHIP

Appropriate utilization of practices, processes, methodologies, metrics, and tools to deliver consistent and effective program management, including:
Identification of objectives, scope, risks, and expected outcomes;
Program level release planning and oversight
Facilitate communication into and out of the program
Work in partnership with business owners, Business Solutions Managers/Specialists and Sponsors to clearly define business needs and create a better understanding of program value.
Assist business owners and Business Solutions Managers/Specialists in definition of project/program goals and objectives and communicate expectations for completion to the team(s).
Collaborate with Associations’ business units and technology teams to identify issues, risks, and overall status to communicate these to an oversight and governance team at established frequency.
Document and communicate program progress and coordinate interdependencies with related projects or programs. Monitor and share key measures across projects within the program.
Oversee program deliverables, ensuring effective completion and implementation in line with organizational strategic goals and objectives.
Collaborate with business unit leaders and key stakeholders to ensure a consistent and holistic perspective when planning enterprise-wide or cross-business unit change management.
Coordinate program testing, training, implementation, and/or change management plans as needed.
Ensure compliance with 3rd party contracts / agreements.
Support a culture of continual service improvement by generating insights about program management processes and recommend process improvements.

Additional functions of the position include:
Performs other related duties as assigned.

JOB SPECIFICATIONS:
Ideal candidate will have an education and/or experience equivalent to a Bachelor’s degree in business administration, project management, technology, economics or finance. Additionally an ideal candidate will have seven or more years in large-scale project or program management with experience leading enterprise initiatives across divisions/teams, the ability to monitor the work of others, nurture positive relationships across the organization, and provide coaching to project or program team members as needed. PMP, ACP, CSM or other Project Management certification highly preferred.

Duties require:
Stay abreast of agile, lean, and other project management practices and techniques to bring new principles and ideas to the team and organization.
In-depth understanding and demonstrated expertise of Agile methodologies and tools.
Strong leadership and interpersonal skills.
Ability to work independently and with minimal supervision at times.
Ability to work in a team environment and effectively demonstrate team building attitude and skills.
Demonstrated ability to effectively select, coach, develop and lead project team members to achieve organizational goals.
Demonstrated competence in project management and enterprise-level program management.
Ability and skill to lead, support, and influence the achievement of the mission, goals and objectives of a program.
Thorough working knowledge of Associations’ business lines, business processes and systems, and customer base or the ability to develop this working knowledge.
Knack for creating clarity from ambiguity by asking appropriate questions and prioritizing urgency of competing demands to meet deadlines.
Excellent at written and verbal communication with strong presentation skills and the ability to tailor messaging for all levels of the business.
Experience working with or leading cross-functional project or program teams.
Experience leading complex organizational change.
Exceptional time management and organizational skills with demonstrated ability to manage multiple initiatives simultaneously.
Experience with both systems and business process implementations.
Proficiency in Microsoft Office tools and tools related to carrying out essential responsibilities of the position.

INTERNAL/EXTERNAL CONTACTS:
Associations’ and other Farm Credit entity employees, service providers, internal/external auditors, consultants and vendors.

MENTAL AND PHYSICAL REQUIREMENTS:
Ability to reason, judge, compare, calculate, evaluate and critique such information as written materials, numerical data, responses to organizational needs and/or other work related activities.
Ability to complete work in an acceptable timeframe and manage a variety of detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives and satisfy internal and external customer needs related to the job.
Ability to use and understand various computer technology and other tools related to carrying out essential responsibilities of the position.
Ability to use a computer that involves reading the screen and keying/typing information.
Ability to perform repetitive motions on computer for extended periods of time.
Ability to operate a telephone and respond to calls and in-person inquiries.
Ability to move about the office with occasional reaching and bending.
Ability to travel by auto or commercial transportation to carry out essential responsibilities.
Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Associations’ policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.

This document does not create an employment contract, implied or otherwise, other than "at will" employment relationship.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.