General Position Summary:
The Director of CIS is responsible for leading a national team of mangers that support the individual markets’ clinical application suite of products. This role will partner closely with the Director of CIS Technology as well as the Director of CIS Operations to deliver an exceptional user experience, provide and apply best practices and create/optimize the processes that ensure the success of the overall organization.
Manage a team of CIS managers nationally within the shared services delivery model
Ability to partner effectively with internal IT teams (Operations, Infrastructure, Network, Desktop, etc.) to deliver high availability, high performance and streamlined workflows to our clinical applications
Understands effective communication across all levels of the organization (both upward and downward) with the appropriate message, the right tone and the appropriate level of impact
Assist in maintaining vendor partner relationships and reviewing opportunities to gain efficiencies both operationally and financially
Develop national and market based strategies for integrating new applications and increasing the sharing of clinical information across the entire organization
Hold national accountability and oversight of SOX (Sarbanes Oxley) reporting, and evidence gathering for quarterly reporting, including deficiency remediation for each market
Perform monthly, quarterly and annual productivity reports nationally
Partner with Director of CIS Operations to maintain and report on national budgets, forecasts and guidelines for both standard operations as well as projects.
Translates initiatives into actions through a thoughtful, organized and well-planned approach. Establishes measurement criteria and systems to track daily processes, implementation of new initiatives and value creation.
Accountable for clear understanding of mission and goals for entire team. Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. Establishes practices, policies and operating procedures and ensures alignment to departmental objectives and strategy.
Teammate is able to make the complex seem less complex, is a consensus builder and brings people and teams together. Is able to calm tense situations by bringing clarity and organization to the forefront. Ensures each level of the organization has the information needed and the context needed to produce favorable results. Builds strong relationship with IT operational leaders to ensure connectivity to the business.
Recognizes problems and is able to make recommendations/decisions on the best course of action to remediate. Resourceful at coming up with solutions using existing or available resources based on knowledge of the organization and level of execution effort.
Creates a work environment in which people are able to perform to the best of their abilities. Recognizes talent and maximizes potential in others. Holds self and team accountable for technical abilities, productive results and leadership attributes of the organization.
Job consists of unique and multi-dimensional work situations with occasional variations from the norm.
Job involves a high degree of complexity
Duties are performed independently with minimal supervision and work is verified sometimes by results.
Decisions are made within established departmental guidelines, but also by using judgment for the best reasonable outcome.
Position has high visibility to Senior Leadership and Executives through direct interaction and reporting
Responsible for directly managing a team of CIS managers located in various markets and providing managerial support to indirect reports as well.
Specific Job Skills and Experience:
5- 8 years of leadership experience, preferably leading and managing a clinical applications team
3-5 years of experience managing a national shared services team
3-5 years of experience with enterprise level EHR systems (Allscripts TouchWorks a plus)
Ability to work in a fast paced, challenging environment where expert level assessment of projects and deliverables along with effective prioritization is required.
Bachelor's Degree from four-year College or University and 5 or more years of related experience; or equivalent combination of education and experience.
Job requires hours that may exceed 8 hours per day and/or 40 hours per week during times of peak activity or problem resolution.
Up to 60% travel may be required
This position is fast paced and requires balancing and assignment of teammates for multitudes of projects with stringent deadlines.
What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)
Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)
Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.