Director - Health and Benefits

Willis Towers Watson - Scottsdale, AZ3.8

Full-timeEstimated: $130,000 - $180,000 a year
Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

The Role
Under the direction of management, the Account Executive coordinates the placement and service of employee benefits for Willis Towers Watson Clients. This senior position is primarily client facing and leverages established competencies related to employee benefits insurance services, plan design, administration and human capital needs to best service Willis Towers Watson clients. This position will work closely with other team members in service support activities. Periodic travel to client locations required.

Coordinate aspects of the placement and service of employee benefits and Human Capital needs for Willis Towers Watson Clients including but not limited to:

Maintain and cultivate client relationships at all levels, seeking to understanding their human capital needs and articulating Willis Towers Watson’s employee value proposition, products, services and resources.
Contribute to employee benefit strategy: Analyze employee benefit programs and make recommendations to improve effectiveness of clients’ employee benefits programs/design, policies and practices, including leading strategic planning sessions.
Contribute to the sales process for prospective clients including value proposition creation, RFP/proposal development, participating in finalist presentation, etc.
Follow up with clients and other internal employees assigned to the account on action plans to ensure decisions are implemented, contracts prepared, and appropriate parties notified
Assist in resolving client, carrier and/or vendor accounting issues, including collections, discrepancies, fee arrangements, billing contracts and vendor commission tracking
Prepare and conduct presentations for employees and client decision-makers
Assist with or manage policy checking and delivery
Drive the Renewal/Marketing Process
Maintain client relationships with Manager- and Director-level personnel (Director-HR, etc.)
Maintain strong carrier relationships to enhance Willis Towers Watson position in the market place
Assist in the sales process (RFP and proposal development, presentation, etc.)
Compliance with all Willis Towers Watson WTWEM requirements to ensure green audits
The Requirements

8+ years of health and welfare account management experience including some underwriting or analytical experience, together with leading a team of benefits professionals
Strong technical knowledge of health and welfare employee benefit plan design, insurance products, current trends and regulatory environment
Experience managing large clients (multi-plan/state; complex plans; etc.)
Bachelor’s degree required
State Life and Health license required (within 3 months of hire)
Professional designation/certification GBA or PHR preferred
Intermediate Knowledge of: (1) insurance products, (2) bid preparation and analysis, and (3) problem claim resolution to specifically include the following:
HMO, PPO, and Indemnity forms of Health, Dental, and Vision plans
Consumer-driven healthcare, wellness, disease management, analytics and current trends
Regulatory environment of employee benefits plans with emphasis on Health Care Reform
Life (term, permanent, etc.), LTD, STD, and state-required disability plans
Strong knowledge of FSA, HRA, HSA, COBRA, FMLA, etc. programs
Strong client service orientation with ability to proactively understand client’s human capital needs and present/implement solutions.
Proven experience managing multiple projects simultaneously and producing quality deliverables on time and within budget
Excellent verbal and written communication skills including presentation skills
The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.