engineering manager, Starbucks Technology - Seattle, WA

Starbucks - Seattle, WA4.1

Full-timeEstimated: $120,000 - $150,000 a year
Job Summary and Mission

This position contributes to Starbucks success by delivering and supporting technology solutions for Unified Commerce Platform initiatives. As an engineering manager, you will collaboratively lead, identify, design, develop and deploy technology and process solutions establishing key business capabilities and platform features, enabling the realization of strategic initiatives and operational improvements. This role requires technical expertise, domain proficiency, platform depth, and leadership. Typical activities include leading agile solution design, technical development, and process improvement coupled with the ability to drive efforts and solution improvements effectively across various technology and business functions. In addition to delivering new technology and enhancing/supporting existing systems, an effective engineering manager contributes technical, expertise, negotiates platform priorities and drives alignment.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:

Technical Design and Implementation
Effectively leads and collaborates in planning, decomposing, estimating, scheduling, prioritization and resource allocation exercises. Guides the engineering team through prototype efforts for complex problems. Builds incrementally, with an eye toward vision of the final product. Provides transparency in approach and progress, throughout the process.
Leads the engineering team through the design process. Leads requirements gathering and backlog refinement, takes the lead in shaping and guiding systems approach, contributes to functional design, technical design and development.
Develops software solutions to business problems. Leverages established design patterns and coding standards. Ensures solutions are secure, durable, scalable, flexible, and accessible and proactively mitigates against production support issues.
Ensures that continuous integration test coverage is implemented and is kept green per platform capabilities and requirements. Maintains continuous build and integration testing on applicable platforms and assists with manual system and integration testing efforts.
Contributes to and drives continuous deployment approach, with releases occurring multiple times on a daily basis.
Supervises delivery of other engineers on the team by setting priority and guiding deliverables.
Effectively and efficiently analyzes options in a team setting to make sound decisions. Partners with vendors to improve delivery model and ensure success.
Product Design
Play a creative role in the design of the Unified Commerce Platform. Contributes to and drives the vision, roadmap, and investments needed to take our platform to the next level. Identifies, influences, sells and prioritizes innovative platform opportunities, as well as technical debt, with regular reviews, creating programs and solutions to raise the level of the platform offering or remediate systemic operational problems.
For assigned capabilities, responsible for rationalizing, designing and overseeing solution changes in the sustainment process.
Provides project leadership: responsible for initiating, organizing and championing development efforts for a team of engineers over a shared code base.
Contributes to the platform development by providing input, content and feedback on design patterns, coding standards, and shared libraries.
Takes on leadership opportunities within the engineering team. Initiates and facilitates team meetings to socialize technical ideas, encourages a culture of technical excellence among peers, and identifies good opportunities for adopting innovation.
Coaches and mentors other engineers learning new skills and technologies.
Leads partnership efforts with cross functional teams, such as Infrastructure, Security, Architecture, QA and key Engineering teams, to strengthen and elevate the platform from a technology perspective. Successfully sees designs and solutions through enterprise processes and governance to ensure compliant, secure and supportable solutions.
Exhibits leadership courage with respectful, articulate positions to influence critical technology solutions.
Service Delivery
Creates and maintains operational Key Performance Indicators (KPIs) on items such as performance, service incidents and tickets set forth by the organization leadership. Identifies systemic problems that need holistic solutions and feedback into platform roadmap exercises.
Deepens vendor relationships to understand and influence vendor product offerings and roadmaps, improve support engagement and gain insight into technology trends.
Represents the engineering team when engaged with cross functional teams, including functional analysts, project management, development, architecture, infrastructure and the business customer. Negotiates, facilitates, and influences others to gain alignment and mutually agreeable outcomes in complex and ambiguous situations. Socializes technical approach and design to project team and corresponding dependent teams.
Tracks and communicates planned and in-flight development efforts, leads and influences approach, scoping exercises and resource estimation.

Production Support for application and platform components
Fulfills responsibilities for on call support, including potential coverage of pager rotation.
Leads and trains partners in collaboratively and effectively diagnosing, troubleshooting and remediating incidents and problems to support the end user community.
Initiates and leads root cause analysis efforts to identify and implement solutions to operational issues.
Ensures documentation supporting training, system administration, deployment, and operational processes and procedures are created and well maintained.

Required Skills and Experience
BA/BS degree in Computer Science, Engineering or a related technical field is strongly preferred, a Master’s degree is a bonus
5+ years of experience delivering commercial cloud and backend software products and services at enterprise to internet scale
Experience leading high performing technology teams (3+ years)
Strong working knowledge of SQL and No-SQL Platforms. Experience with Cassandra preferred
Extensive development experience with Java, Object-Oriented Programming, Scala and/or Functional Programming is a plus
Strong working knowledge of Reactive application development tools and relevant technologies such as Akka, Spring Boot, CQRS, event sourcing, Kafka, Spark
Experienced at delivering microservices into a distributed systems architecture
Skilled at agile-based development, having experience with at least Scrum, Kanban or other agile methodology
Experience working in a DevSecOps or DevOps culture
Exceptional communication and presentation skills: you can communicate conceptual ideas, engineering rationale and technical challenges both verbally and visually, to a range of audiences
Experience working with distributed teams
Experience developing digital retail products, technologies and platforms is strongly desired

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.