Public Safety Dispatcher

Pima Community College - Tucson, AZ (30+ days ago)4.2

Full-time$18 an hour

PCC is committed to diversity, equity, inclusion, and social justice. The College values and celebrates our talented, diverse workforce and seeks to attract, hire, and support employees who consistently and actively embrace diversity, equity, and inclusion. We are intentional about social justice, specifically, the active engagement toward equity and inclusion that addresses issues of institutional, structural, and environmental inequity, power and privilege. See our Diversity website for additional information about our commitment.

The Public Safety Dispatcher operates independently and is responsible for responding to emergency and non-emergency calls for service, monitoring field activity, and recording confidential information into law enforcement databases. This position requires a high amount of time sitting and the ability to work alone while assisting internal and external customers.

Dispatchers work on a 24-hour shift rotation schedule. This position will require work outside of normal business hours to include nights, overnights, weekends, and holidays.

Job announcement will remain open until filled. Applications will be reviewed as received.

Please note: Applications received after the committee review process is completed may not be reviewed. It is recommended interested applicants submit their materials accordingly.

Duties and Responsibilities

Receive, coordinate, and disseminate calls for emergency and non-emergency services and/or information internally and to external agencies in support of a 24/7 certified police agency
Prioritize incoming calls, determine type of response needed, and dispatch personnel and/or services as appropriate in accordance with established procedures
Verify and input confidential information into a variety of law enforcement computer networks to ensure current, accurate records
Maintain access to, and security of, highly sensitive materials
Adhere to applicable laws and regulations regarding confidentiality
Monitor multi-frequency radio system while answering and screening incoming multi-line telephone calls in order to monitor and coordinate field unit activity
Monitor equipment, such as alarm systems, video monitoring system, card access system, 24-hour recorder system, and dispatch equipment to ensure they are working properly
Conduct periodic welfare checks by radio of other Department of Public Safety personnel
Operate computer terminal and monitor fire/security alarms
Operate multi-channel radios, computers, multi-line telephones, language interpreter service, and text telephone type (TTY) equipment
Access databases to respond to inquiries from a variety of sources
Perform official law enforcement and judicial support tasks such as data entry of police and various other reports, warrant entry, and validation
Enter, update, and retrieve information from teletype networks and computerized data systems regarding wanted persons, stolen property, vehicle registration, and stolen vehicles
Provide support for police officers, other college employees, students, and the public
Maintain computer logs and records
Perform other duties of a similar nature or level

Job Requirements

High School Diploma or General Equivalency Degree (GED) and
One year of office support experience or six months previous police dispatching experience and
Type a minimum of 35 words per minute and
Arizona Criminal Justice Information System (ACJIS) Level A, Terminal Operator certification or the ability to obtain within six (6) months of date of hire and
Must be a minimum of 18 years of age at the time of application submittal

Preferred Requirements:
Previous dispatcher experience
Arizona Criminal Justice Information System (ACJIS) Level A, Terminal Operator certification

In addition to the interview process, the ideal candidate must successfully pass:

Criticall computerized dispatch test
Typing test – minimum of 35 words per minute
Arrests and warrants check
Fingerprint check
Intensive background investigation that includes disclosure of applicant’s use of illegal drugs or controlled substances

Criticall Testing must be done in person.

Employment for this position will be contingent upon the successful completion of all steps in this process.

Knowledge upon completion of training programs:
Applicable local, state, and federal laws and regulations
Police radio 10-codes and phonetic alphabet
Applicable computer programs and equipment
Alarm, radio, video, and security system equipment
Deaf and hearing impaired telephone equipment
Requirements for accessing confidential information from local, state and national databases

The ideal candidate will have the following knowledge, skills, and abilities:

Operation of multi-channel radios, console computer terminals, and multi-line telephones
Obtain complete and accurate information in crisis and emergency situations
Work independently with little supervision
Multi-task and make decisions in high pressure situations
Distinguish color
Maintain confidentiality of information
Work alone and semi-independently in a 24 × 7 operation
Understand and comprehend multiple, simultaneous conversations
Exceptional customer service
Communicate clearly both orally and in writing sufficient to receive and convey instructions to perform the duties of the job

Directions for Applying and Other Important Information

In order to apply for a position, applicants must submit an application and include the required documents listed for the position. See below for information about documents:

Resume should be up-to-date and account for and describe all gaps in employment
Letter of interest or cover letter should not exceed two pages, and should describe your knowledge, skills, abilities, and experience related to the duties and responsibilities of the position, as well as the strengths you would bring to the assignment. Cover letters/letters of interest are not required to be addressed to a specific person or persons.

If you have any questions regarding the application process, please call Human Resources at (520) 206-4624 or Human Resources hours are Monday through Friday, 8:00 am to 5:00 pm.

To request a reasonable accommodation for individuals with disabilities, please contact

Equal Employment Opportunity/Affirmative Action Employer:
Minorities/Females/Disabled/Protected Veterans are encouraged to apply.