At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world - in nutrition, diagnostics, medical devices and branded generic pharmaceuticals - that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
An assignment as an internal sales representative is intended to be 12 to 24 months in duration, and is designed to accelerate and promote high-performing internal sales representatives into the Abbott Nutrition Field Sales organization. The assignment is designed to train and develop future field sales representatives and provide the experience and knowledge necessary to be successful in their future Field Sales role. The assignment allows the internal sales representative to become familiar with Abbott’s comprehensive nutrition products, brand portfolios, and marketing practices.
The internal sales representative will develop effective selling skills by way of phone selling to field customer account locations.
The representative will have assigned field territories, including coverage of active vacant field territories.
The representative will receive coaching feedback regarding effective professionalism and call quality to enhance their selling skills.
The representative will also have monthly budgetary responsibilities for the respective territory.
Assignment activities will include Field Sales force training, marketing promotions, and product extension program training.
The internal sales representative will work with both internal and field mentors for continued skill development.
The representative will also participate in field events such as sales leadership meetings and program conventions.
The representative must be willing to relocate to cities throughout the country to obtain a Field Sales force position.
Relocation is required for most positions and relocation assistance is provided.
The ISR is accountable for product responsibilities in the following types of healthcare facilities: 400-500 pediatric/family practices in a given territory, as well as coverage of approximately 30 outbound accounts maintained during sales territory vacancies.
Ongoing support is also provided to up to several hundred WIC clinics in each territory.
The main focus of accountability lies in the area of ensuring that the ISR positively influences the product decisions of the HCP.
It is mandatory that the representative in this position is personally aware of, and performs in a manner in compliance with all federal, state, and corporate regulations regarding Abbott Nutrition products.
This includes our Corporate Code of Conduct.
The ISR must appropriately manage HCP concerns regarding pediatric nutritional products, patient conditions, patient education, reimbursement issues, and continuing education credits.
If the representative gives incorrect information, misuse of the product could result.
The impact of such misuse could result in the administration of inappropriate nutrition, illness and/or death.
Occurrences such as these could jeopardize the entire corporation’s public image.
Regulatory citations or litigations are possible and the liability of Abbott Nutrition could run into millions of dollars.
Sales presentations and sample allocation both play a major role in Abbott Nutrition customer satisfaction.
The ISR has discretion regarding the allocation of his/her individual budget for short-term trialing purposes and service materials.
The representative is responsible for managing a territory budget and is expected to, based upon sales direction, utilize the appropriate budgetary guidelines that bring maximum benefit to the customer and to Abbott Nutrition.
Bachelor’s Degree required, preferred in Communication, Business, or Human Ecology/Food and Nutrition. Continued development of effective selling skills and knowledge of Abbott Nutrition products.
Successful Completion of all Abbott required training programs. Included in these programs are Field Sales and Internal Sales training sessions and Field Sales work-withs.
Successful development of confident facilitation and presentations skills.
Attendance and participation in required sales conventions and meetings.
Successful completion of department assigned call productivity standards.
Participation in call quality coaching sessions to enhance and develop selling skills.
Monthly budget responsibilities for product gratis and literature distribution.
Proficiency in computer skills and use of marketing databases.
Demonstration of Abbott Leadership Core Competencies as required.