Senior Vice President, Operations

DaVita Medical Group - Colorado Springs, CO

Full-time
The Senior Vice President of Regional Operations is a key member of DaVita Medical Groups senior management team. This position is responsible for the general management and oversight of operations within regions. This position provides strategic and tactical leadership, counsel, and direction to the field management to ensure safe, efficient, therapeutic and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, monitors performance, and works closely with all Market Presidents to develop competitive strategies in alignment with DaVita’s mission and values. Position has budget and P&L accountability. This position is responsible for the planning, directing and coordinating of all administrative activities within regions of DaVita Medical Group. Key accountabilities include:

Overview:
Work closely with Market Presidents (SVP) to develop market-level growth strategy
Identify opportunities for operational excellence throughout Regions
Provide leadership as needed to all Vice Presidents within operations
Develop and execute strategic operating plans and goals
Track metrics and success criteria including ROI for all activities
Analyze current center trends impacting patient service delivery
Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
Manage financial and revenue growth, operations and labor management, contract management, and clinical outcomes
Driving top in class clinical outcomes
Creating and executing strategic initiatives to support growth in existing and adjacent markets
Hiring, developing, and retaining top talent
Improving a network of partner providers
Developing collaborative and productive relationship with provider partners (physicians, hospitals, sub-acute, etc)
Driving and improving patient experience

Minimum Qualifications:
Bachelor’s degree required; Master’s degree preferred; MBA strongly preferred
6 to 8 years of management experience in healthcare.
Medical group, IPA or health plan operations management experience is preferred.
Minimum of 10 years’ progressive management experience required
Healthcare provider operating experience strongly preferred; similar provider services experience preferred
Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise
Demonstrated experience in planning and managing at strategic and operational levels

Essential behaviors, skills, and attitudes for success:
Develop and execute strategic operating plans and goals for assigned regions
Track metrics and success criteria including ROI for all activities
Analyze current center trends impacting patient service delivery
Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
Lead the creation and implementation of teammate development processes and succession planning including mentoring, coaching, and modeling appropriate leadership behaviors
Manage financial and revenue growth, operations and labor management, contract management, and clinical outcomes within the division
Ability to maximize resources to accomplish key metrics
Proven ability to work collaboratively with colleagues, physicians, and teammates to create a results-driven, team oriented environment
Demonstrated entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile
Demonstrated leadership skills; able to identify meaningful goals and capture the imagination of others to achieve them; able to add value to discussions or projects that impact DaVita’s position in the industry; able to bring out the best thinking and attitudes; able to recognize unique contributions of individuals and teamwork
Demonstrated business acumen; able to assess financial implications of decisions and actions; able to understand how strategies and tactics work in the marketplace and impact DaVita
Demonstrated expertise in building teams, managing and influencing people, processes and customer relationships
Demonstrated ability to build and maintain a positive and energetic culture within an organization
Demonstrated ability to effectively produce a high quality of in a fast-paced, ever-changing and evolving work environment
Analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives

Essential Functions:
  • Consistently exhibits behavior and communication skills that demonstrate DaVita Medical Group's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
  • Add Job Specifics for this Senior Executive Role
  • Uses, protects, and discloses DaVita Medical Group patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Performs additional duties as assigned. Education:
  • Minimum: Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.
  • Preferred: Master’s degree.
Experience:
  • Minimum: Over 7 years and up to and including 10 years of experience.
  • Preferred: 4 to 6 years of management experience in healthcare.
  • Preferred: Medical group or IPA operations management experience.
Knowledge, Skills, and Abilities:
  • Computer literate.
  • Proficient in Microsoft Office applications.
  • Ability to type 25 wpm.
  • Demonstrated effective management abilities.
  • Excellent verbal and written communication skills.
  • Ability to work cooperatively with peers and subordinates.
  • Ability to act professionally under pressure.
  • Results-oriented.
DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Colorado, Florida, Nevada, New Mexico, Pennsylvania and Washington. A leading independent medical group in America, DaVita Medical Group has over two decades of experience providing coordinated, outcomes-based medical care in a cost-effective manner. As of June 30, 2017, DaVita Medical Group’s teammates, employed clinicians and affiliated clinicians provided care for approximately 1.7 million patients. DaVita Medical Group’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.