Company Overview:
Join us at Everise, where we deliver happiness to millions of customers worldwide. As a leading customer experience firm, we excel in solving customer problems for renowned brands across various sectors such as healthcare, travel, technology, and financial services. Our commitment to transforming customer care into extraordinary experiences and providing positive interactions in 32 languages makes us a global leader in the industry. At Everise, diversity and inclusivity are at our core, fostering a supportive and pleasant work environment where champions of customer happiness thrive.
Position: Customer Service Representative
Job Summary:
As a Customer Service Representative at Everise, you will play a pivotal role in delivering exceptional service to our customers. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Responsibilities:
- Provide outstanding customer service via phone, email, and chat channels
- Assist customers with inquiries, concerns, and product information
- Utilize phone etiquette and active listening to understand customer needs
- Upsell products or services to enhance the customer experience
- Conduct outbound calling for follow-ups or sales purposes
- Perform data entry accurately and efficiently
- Collaborate with team members to achieve customer service goals
Experience:
- Previous experience in customer service or sales roles preferred
- Strong proficiency in English; bilingual or multilingual skills are a plus
- Ability to analyze customer needs and tailor solutions accordingly
- Familiarity with CRM systems and data entry processes
- Excellent communication skills and phone etiquette
Work at Home Set-Up Requirements
Standard Connect and Speed
· Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)
*Some programs may require higher speeds.
Monitor
· (2) 21” monitor(s). You will supply 1 and Everise will supply 1.
Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
· The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
· Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.
Headset
· You must supply your own headset. Specific models will be shared during the interview process.
To be supplied by Everise (some programs offer bring your own devices):
· Keyboard
· Mouse
At Everise, we value diversity, inclusivity, and continuous learning. Join us in our mission to elevate customer experiences globally while growing personally and professionally in a supportive environment that celebrates individual strengths. If you are passionate about providing exceptional service and creating positive interactions with customers, we welcome you to apply for the Customer Service Representative position at Everise.
Job Type: Full-time
Pay: $13.25 - $15.50 per hour
Expected hours: No less than 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Referral program
- Work from home
Shift:
- 10 hour shift
- 8 hour shift
Location:
Work Location: Remote
