- Bachelor's Degree
- Associate's Degree
The Customer Service Engineer has a functional relationship with external customers as well as other Customer Service Engineers, Accounts Managers and other internal customers.
Provide Field Service for Domino Printing Equipment
Provide Customer Management through Commercial Awareness
Contribute Positively and Proactively to the Domino Support Team
Work Comfortably in a Remote Environment
Other Ad Hoc Duties as Assigned
Provide field service for Domino printing equipment at customer sites throughout the United States of America
Provide onsite technical training on operation, repair and maintenance of Domino products
Diagnose troubleshoot and repair system problems at customer sites
Carryout preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications
Provide telephone technical support including rotational after-hours, weekends and holidays on call
Provide customer management through commercial awareness, focusing on retention and growth
Displays total account management by focusing on what needs to be done and taking the appropriate action
Initiating proactive action on behalf of the customer
Provide closed loop feedback on all escalated customer actions.
Develop customer relationships that breed loyalty
Actively promotes the features and benefits of Domino product and aftermarket range
Actively engages other areas of the business when opportunities exist
Understanding the customers’ needs and aligning DAI resources to deliver value
Contribute positively and proactively to the Domino support team
Works well with sales and the internal organization
Contribute positively to the development of the DAI organization
Represents Domino in a professional manner at all times
Accept increasing responsibility with tenure
Works comfortably in a remote environment
Self motivated/organized, and operates without the need for direct supervision/guidance
Performs all administrative work related tasks in a timely manner.
Manage Domino parts inventory for accuracy and install base profile.
Other Ad Hoc Duties as Assigned
Provide effective communication to functional relationship groups.
Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilities
Provide timely response to internal and external customers. Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associates Degree in a Technical capacity, Bachelor degree is highly preferred with at least 6 months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Service Planner Database software.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate.
Domino is an equal opportunity employer; our goal is to create an inclusive workplace for all. We welcome and encourage diversity in the workplace regardless of gender, race, disability or veteran status. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities