Directs day to day operations of assigned community. Responsible for identifying and evaluating current community systems as well as implementing all Eclipses standards, policy and procedures. Plans, implements, and reports all aspects of community operations to Regional Director of Operations and Vice President of Operations. Builds and strives to maintain high customer and employee satisfaction and successful financial results while assisting with recruiting and selecting a successful Residence Director candidate.
Directly supervises 5 to 7 department managers. Is responsible for the overall direction, coordination, and evaluation of these departments. Also responsible for job performances and oversight of non-supervisory employees. Carries out supervisory responsibilities in accordance with Eclipses policies and procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Manage all operational and financial aspects in a manner to deliver positive leverage annually, i.e., rate of revenue growth exceeds the rate of expense growth.
Oversees the management of each department to assure that each department is operating within the state regulatory guidelines and meets Eclipse Standards established for each department, including those relating specifically to Residence Director Standards.
Provides daily/weekly/monthly management meetings to keep all departments informed of pending issues at the community.
Performs multiple daily walk-through of building and grounds to assure that the building presents in the best light possible and to interact with residents, staff, and visitors to promote customer satisfaction. Maintains outreach and education within the community at large, creating positive relationships and marketing opportunities.
Works closely with the Community Relations Director to develop and review marketing plans, meet sales goals, and be aware of upcoming move-ins and move-outs.
Oversees the 100 hours/100 days program in coordination with the Community Relations Director in order to assist residents in adjusting to their new home.
Provides proper orientation and initial training, and ongoing in-service education to meet the needs of staff and the regulatory requirements. Proper documentation is required.
Creates positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular performance feedback systems and promotional incentive programs.
Maintains a capable and cohesive staff by utilizing excellent hiring techniques such as manager + 1 interviewing and Power Hiring.
Presents clear expectations to the interviewee such as job descriptions, Standards, and orientation documents to improve new hires likelihood of staying. Reduces turnover to at or below 40% annually.
Assures the healthiest possible residents by monitoring the care of the residents to assure all needs are being met, and that proper documentation is being performed for their care needs as well as their medicine management.
Manages labor through department head involvement so that all labor dollars are within operating budget as tied to census and acuity. Utilizes staffing models to guide scheduling within each department, daily/weekly time and attendance reports to monitor labor use and overtime, and bi-weekly labor reports to review hours used.
Manages budgets for each department to within given budget parameters utilizing spend-down sheets provided from each department head.
Allows no accounts receivable charge-offs by reviewing A/R aging weekly and following up on all unpaid accounts, charging late fees as needed, and issuing move-out letters by the 10th of the 2nd month. Assure that the assessment given to the resident matches the billing spreadsheet.
Minimizes Workers Compensation claims by providing in-services in high-risk areas and proactively working with Risk Management to reduce dollar costs when claims do occur. Directs employees in need of health care to the most appropriate level of care, listed on our Workers Compensation list of approved doctors and hospitals.
Provides good documentation in employee files to keep unemployment claims to a minimum.
Provides conflict resolution among residents, staff and families to assure no problems go unaddressed, using all available tools such as the Resident Satisfaction Survey, resident council meetings, suggestion boxes, etc.
Hold monthly Quality Assurance/Safety meetings to analyze issues within the community, including reviewing incident reports, safety rounds, workers compensation claims, etc.
Ensures that all weekly and monthly documents are forwarded to the Support Center in a timely fashion, including properly coded accounts receivables, time sheets, incident reports, and other reports as requested or required.
Reviews Routine Maintenance calendar with the Maintenance Director monthly to ensure the building stays in good operating condition. Receives documentation from the Maintenance Director that the routine maintenance for the month was performed as outlined in the Policy and Procedure manual, making notes of exceptions.
Is fully knowledgeable of the fire evacuation and disaster policy of the community and participates as assigned in fire and disaster drills.
Maintains confidentiality of all pertinent personal or health information concerning residents and staff.
Works with the Regional team to assist in regional initiatives as determined by the V/P Ops.
Responsible for leading the transition of a Community without an RD to a new RD through on-site support and communication.
Leads, with the assistance of the Director of Training, the RD orientation and continuing education program. Coordinates orientation and other training schedules.
Demonstrates an understanding of compliance and ethics program policies and procedures.
Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
Maintains appropriate degree of confidentiality.
Performs other duties as assigned and which relate to the success of Elmcroft and the Care, Comfort, and Happiness of our residents.
Education: Bachelors Degree from a four-year college or university
3+ years experience working in Senior Living operations; or equivalent combination of education and experience.
Must be licensed in state of North Carolina.
Brand: Eclipse Senior Living
Address: 5885 Meadows Rd Raleigh, NC - 27601
Property Description: Support Center - NC - Raleigh
Property Number: 000-1000