Work as part of the admissions team to greet all guests to the Office of Admissions. This position requires the use of excellent customer service skills in greeting constituents, understanding their needs and reasons for their visit and how to help them, and, if necessary, directing them to the appropriate staff member and/or office. Strong interpersonal and communication skills are a must, along with the ability to work independently, analyze and problem solve, multi-task and handle interruptions professionally. Must demonstrate the ability to use discretion in working with and discussing confidential student information. Excellent oral and written communication skills are required.
Access electronic student records to advise prospective students of application status. Identify missing documents including transcripts, test scores and portfolio documents to accurately assess student records. Guide visitors through the FIT web site with emphasis on admissions pages and application procedures. Assist visitors in locating any further resources needed by directing them to the appropriate person or office.
Guide and advise non-degree students through the Non-Degree enrollment process. Advise and collect New York State Residency requirements from non-degree and degree seeking students. Knowledge of New York State Residency requirements is preferred.
Maintain inventory of visitor and recruitment materials. The admissions office often welcomes over 500 visitors a week to on-campus information sessions. Ensure Information session packets are prepared and ready before each session, monitor supply and distribute visitor materials. Ensure that shelves and tables in the reception area are stocked with the appropriate admissions materials. Responsible for ensuring the reception area is always in a clean and orderly state.
Ensure walk-in attendee's data is collected and entered in order to accurately track visitors. Ideal candidate will analyze visitor data and work to implement a multitude of front desk procedures.
Assist in responding to admissions inquiries by phone, email and online.
During peak periods, assist with processing transcripts, mail opening and other duties as needed.
Minimum of a H.S. diploma and completion of two years in an accredited post-secondary institution of learning.
Associate's Degree preferred
2-4 years of administrative experience in a customer service setting required.
Proficiency with Microsoft Office and Google Applications required.
Computer skills with an emphasis on data entry required
Quality customer service skills, excellent telephone manner and the ability to work well under pressure are also required.
Experience working in a college or university preferred.
Experience using Banner and NOLIJ software systems preferred.
Days/Hours: Monday - Friday 9am - 5pm & Thursday 10am - 6pm
(The bargaining/department title for this position is a Student Service Representative II)
Salary: Schedule 88/0 ($39,931/annually)
**Schedule subject to change. Evening and /or weekend hours may be required based on the needs of the department.**