Job Description
Paramount Dental Studio is looking for a remote customer service representative with experience as a dental assistant, a problem-solving attitude and professional communication skills. You problem-solve dentists’ most sensitive case issues with empathy and tact to give patients beautiful smiles. Paramount is the fastest growing dental laboratory in the country and is at the forefront of digital dentistry. Paramount is growing and there are opportunities for advancement.
Responsibilities
- Speak with dental practices directly via phone, email and chat, to understand their key concerns and explain the issue to team members as needed
- Problem-solve clients’ clinical case issues with your team members and concisely relay the solutions to the clients
- Manage clients’ cases and facilitate communication among multiple stakeholders
- Quickly access reference materials to analyze and determine appropriate responses to phone and email inquiries
- Document and update customer records based on interactions
- Perform some work in the billing and administrative departments of the company to develop a holistic view of the business
Requirements
- Minimum two years experience as a Dental Assistant (preferably Lead Assistant or EDDA)
- Demonstrate a strong customer service attitude rooted in empathy
- Extremely detail-oriented and organized, able to meet multiple deadlines and work on multiple customer service cases at the same time
- Ability to understand clients’ key concerns, ask follow up questions and record and relay detailed information internally to team members and externally to clients
- Ability to coordinate with multiple stakeholders and perform in a fast-moving work environment
- Technical knowledge is expected to be learned for the position
- A secure home office environment that is free from background noise and distractions is necessary
Internet connectivity requirement for remote positions: Paramount requires that you have high speed broadband cable or fiber internet connection with minimum upload/download speeds of 5Mbps/35Mbps. To confirm whether your Internet system has sufficient speeds, please visit an internet speed test site from your personal computer (Google "internet speed test"). Your internet must come from a wired connection (not wireless). Paramount reserves the right to request proof of your internet provider, speed, service package, and wired connection.
Work Hours and Time Off
- Work from home
- 8 paid holidays
- 10 vacation days with opportunity to increase each year
- Work hours: 7am-4pm Pacific Monday - Friday
- 1 hour break per day
- Break and work hours are slightly flexible
Job Type: Full-time
Pay: From $26.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Dental assisting: 2 years (Required)
Language:
Work Location: Remote
