Global People Support- Associate Business Process Analyst

JP Morgan Chase - Wilmington, DE3.9

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Corporate Human Resources plays an integral role in designing, implementing and managing global initiatives across the firm. The functional areas within Corporate HR include global Benefits, Compensation, Global People Support (GPS), Employee Relations, Finance, HR Service Delivery, Oversight & Control, Know Your Employee (KYE), Technology, Training, and Workforce Analytics (WFA).

Role Description:
Reporting to the Know Your Employee (KYE) Program Director, and joining a highly agile cross-functional team, the Business Process Analyst will successfully partner with lines of business and HR leaders to increase focus on drivers of misconduct, program/reporting efficiencies and policy breaches. Interprets data using a variety of techniques, including but not limited to, simple data aggregation via analysis to more complex data mining. Working with the program director to design, develop and maintain business controls and solutions ensuring compliance with federal regulations and Firm policies.

The analyst will work directly with project and business leaders to identify reporting and data requirements, and conduct a process gap analysis when necessary. Analysis focus is on process improvements and data quality. Further partnership with seasoned analysts developing complex reporting that will result in the creation of presentations for executive management – telling the story with clear and concise graphics/tables.

Additionally, managing the day-to-day KYE operations by facilitating sensitive employee conduct activities through escalation processes, ongoing improvements to the KYE global program, and creating month/quarter-end reports for executive management. S/he will collaborate with Compliance Officers, Employee Relations, Global Security & Investigations, Workforce Technology, Workforce Analytics Data Engineering, and other subject matter experts to build robust data sharing operations; and will play a key role in improving the analytics infrastructure for KYE.

The Business Process Analyst will also support the analysis and escalation of text data derived from the Firm’s listening posts, including global exit surveys, Insight360 development application and other employee culture surveys. The successful candidate will utilize experience exploring data to create compliance and decision making products that provide value to the Firm and its employees.

Core responsibilities of the position include:
Coordinate and report on global employee conduct (e.g., Data Loss Prevention, PAD, Anti-Corruption, Code of Conduct and Cyber Security).Reporting, data narratives, and analytics deliverables for the HR Operating Committee as well as the Culture & Conduct Risk Committee and sub-committees.

Identify and report thematic feedback gleaned from employee listening posts (e.g., exit surveys) that would have employee relations consequences.

Interact with business users, including senior managers, to understand business processes and translate requirements into technical (if not automated) solutions.

Review metric performance, identifying trends and irregularities and developing and implementing remediation plans to address issues and missed targets.

Identify and implement process improvements to streamline data collection and reporting.

Produce executive level dashboards/reports that communicates overall program health to various risk and control committees.

Design, plan and manage audit of operations processes and systems interpreting results and recommending enhancements.

Oversee creation and maintenance of process maps, including documentation of program current state, metrics, operating procedures and risks and controls

Manage the infrastructure of the Workforce Conduct Profile (WCP) tool, including data maintenance, access and profile management.

Maintain ownership of all operational SharePoint sites assuring appropriate delivery and receipt of employee conduct information.

Leading/participating in meetings at the operational level, providing continuous feedback

Ongoing partnership with Workforce Analytics (WFA) data scientists to ensure that the automated reader is properly tuned to identify verbatim comments that require additional review by Employee Relations.

Partnership with WFA’s utilization of survey data for rich analytics.

Assist program manager with third party relationships (e.g., external contracts) ensuring efficient production, problem solving and data integrity.

Gather, manipulate, and explore large datasets to test hypotheses and extract useful insights.

Partner with clients to promote evidence-based decision-making and devise action plans that nudge behavior changes.

Provide added support and coverage where needed.

Bachelor’s degree or equivalent work experience.
Minimum 3 years of operations, technology, process management or reporting experience.
Ability to manage highly sensitive employee data.
Demonstrated ability to design and delivery data dashboards for senior level presentations.
Advanced MS Office skills, in particular Word, PowerPoint and Excel (specifically, pivot tables, vlook-up, Macros, concatenate, formulas and condition design (Required).
Strong decision-making capabilities and the ability to identify problems and propose solutions.
Proactive self-starter with the ability to deliver value-added support to stakeholders in a consistent, timely and accurate manner.
Ability to manipulate and organize large amounts of data into a storyboard for executives.
Ability to quickly comprehend information from oral and written documentation.
Ability to make sound judgments, especially as they relate to decisions about risk.
Detail oriented with strong issue resolution, time management and organizational skills.
Flexibility and willingness to accept new assignments, projects and challenges in a fast paced environment.
Excellent verbal and written communication skills and presentation building skills where you can summarize findings into concise information that focusing on the target audience.
Must be self-motivated and able to work independently.
Must be a results-oriented team player.