Training and Implementation Lead I - Client Manager

CDK Global - Portland, OR (30+ days ago)3.1

Location: Field based position, must live near major airport - West Region

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With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

The Training and Implementation Lead I coordinates and oversees training and implementation activities at dealership sites.

Essential Duties and Responsibilities:
Conducts pre-site meetings representing implementation and training. Establishes scheduling of Implementation and training activities with Client. Coordinates and supervises training and implementation activities at dealership Sites. Oversees implementation and training activities and ensures quality execution of training agendas. Acts as client’s “Single Point of Contact and Ownership” for on-site implementation and training activities. Conducts regular status meetings. Manages deliverables on Project Status report to closure. Claims contract lines in accordance with billing and Sarbanes Oxley guidelines.

Supervision Received / Independence of Action: Work is assigned and reviewed from time to time. Frequent independence of action is required as to methods and procedures to be used. Unusual situations are referred to the Manager or Director, Implementation.
Service Quality: Provides service quality that is based on a full understanding of the client's/contact’s requests. It is important to meet those needs with timely as well as accurate advice or service.
Accountability / Decision Making: Has authority to take whatever action is deemed advisable or necessary. May initiate and carry out the action but should advise a superior of the action taken. Must inform manager of all non-routine situations.
Decision making and recommendations involving risk to quality, client satisfaction, and revenue must be escalated to the Manager or Director, Training & Implementation.
The results of decisions, actions or advice typically affect current operations or short‑term results of smaller projects.
Problem Solving: Problems are apparent but precise identification of the nature of the problem may require further inquiry or search. Solutions require interpretation of information with independent judgment
You have authority to take whatever problem-solving action is deemed advisable or necessary. May initiate and carry out the action but should advise a superior of the action taken. Must inform superior of all non-routine situations.
Analytical Reasoning: Analytical reasoning used in the job tends to be equally routine and non-routine.
Breaks down simple and complex tasks into manageable parts in a systematic manner. Recognizes several likely causes of events. Anticipates obstacles and thinks ahead about next steps.
Planning: Required to plan smaller projects or the work of a smaller work group involving a few jobs and people.
Coordinating & Organizing: The job requires the coordination of activities, information, material or other resources for small to medium implementation projects. The priorities of the job may need to be changed to meet multiple and conflicting demands on time and effort.
Communication: Employees in Implementation
Employees in other departments
Region Management
Outside Customers/Clients
Innovation / Creativity: Facilitates meetings, mediates conflicts, formats documents, and organizes materials.
Provides guidance, information training or instruction to co-workers.
Checks work of others.
Ability to read brief instructions, check documents, correspondence, understand content and interpretation.
Ability to write brief instructions, basic information and record data.
Basic math, percentages/ratios and general accounting knowledge required.
Experience: 3-5 years Client Training Specialist or Client Implementation Specialist experience.
Education: Bachelor Degree or Equivalent Experience

CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That’s why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.
We believe that diversity in all aspects of business leads to strength.