The Business Analyst 1 supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Performance Objectives:
- Act as a principal contact with clients on day-to-day plan administration processing issues
- Review and resolve calculation and eligibility errors with client as needed
- Review error reports and resolve issues as needed utilizing case management tools
- Exercise discretion and independent judgment in responding to and resolving client issues
- Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
- Understands the system interfaces with HRIS, payroll, and insurance carriers
- Develop and maintain system processing documentation and processing calendar
- Set up and test data encryption and transmission protocols with client and vendors
- Manage ongoing and annual enrollment process including; updating documentation, testing, and carrier/vendor coordination
- Manage fulfilment inventory with clients
- Manage client accountability
- Provide back up for other team members as needed
- Understands and able to communicate the plan design, including coverage levels and options, eligibility, enrollment/change and termination procedures
- 100% compliance with SAS70 and Professional Excellence criteria
- Attends ongoing client status meeting as needed to establish client relationship
- Attends internal project meetings to ensure project continuity into ongoing
- Assist project team with client assignments to deliver timely, within-budget and high quality work
- Performs other duties as assigned
- Take initiative to proactively share knowledge and/or experience with team members
- Develop strong partnerships with team members
- Identify potential out of scope work and new opportunities to client teams
- Meet service level agreements across all clients
