Customer Service Representative

Teleperformance - Sierra Vista, AZ3.5

Full-timeEstimated: $26,000 - $34,000 a year
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EducationSkills
Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions.

About the Company

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are a team of300,000+ passionate employees. Located in80 countries with400 + facilities and218,000 workstations.

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.

Primary Duties, Responsibilities and Requirements

Responsible for all customer inquiries and questions
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Troubleshoot equipment and system problems
Problem solve to help customers resolve issues on first call
Enters data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisor or manager
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms - assisting the
Customer with the correct price plan

Qualifications

6 months Call Center experience preferred
Must be 18 years old
Type 25 wpm
High School Graduate or GED
Ability to use desktop computer system and hardware, e.g. mouse, keyboard
Logical problem solving skills and ability to multi-task
Proven oral and written communication skills consistent with North American Business standards
Must have availability to work various shifts influenced by current business needs.
Ability to use Windows operating systems and navigate between various windows
Ability to work under pressure
Continuously demonstrate a high sense of urgency
Must have a keen sense of attention to detail, taking the initiative.
Must be able to pass a Federal Background Check and Drug testing
Possess a high level of Professionalism
Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
Ability to understand and empathize with customer's issues.
Teleperformance is an Equal Opportunity Employer

To apply, please email your resume to Jose.Estrella@teleperformance.com or text TPUSA to 97211 to apply.

Teleperformance is located at 4251 Enterprise Wy Sierra Vista, AZ 85635
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