Front Desk Receptionist

BG Healthcare Services, Inc. - Falls Church, VA


Job Description

  • Receive and respond to incoming calls from referral sources or potential patients for home health.
  • Ensures that all intake/referral are complete, clear and within the company’s scope of services and encode/type it.
  • When receiving referrals and appropriate verifications have been done, Eligibility and Authorization specialist must forward information to Client Case Coordinator to staff case.
  • Call patient/family member(s) to be aware that BG Healthcare is the agency that will take care of the patient and as soon as the clinicians have been out there, another phone call to follow-up how the service was.
  • Verify patient’s insurance information (Eligibility check).
  • Data entry which include but not limited to: Patient Demographics, Physician Orders, Communication Notes, Patient Demographics, Clinician’s visit logging, Scheduling, and obtaining ongoing authorization from insurance companies. Making sure patient’s insurance authorization is current comparing against clinician’s visits.
  • Sends fax confirmation to referral sources, letting them know that BG Healthcare took the case and sent someone to take care of their referral. This process will also be done upon patient’s discharge from BG Healthcare.
  • Develop sales strategy, stay abreast with referral sources
  • Generate data for the other department assisting on the weekly and monthly referrals.
  • Develop and maintain a working knowledge of all services and resources provided by the BG Healthcare Services and available within the community.
  • Fill in Home health cases in client homes as needed
  • Other duties assigned by Operations Manager

Job Type: Full-time

Salary: $12.00 to $14.00 /hour

Application QuestionsYou have requested that Indeed ask candidates the following questions:

  • How many years of Customer Service experience do you have?
  • Do you have the following license or certification: CNA/HHA?
  • Do you speak Spanish?
  • Are you willing to undergo a background check, in accordance with local law/regulations?

Job Type: Full-time

Salary: $12.00 to $14.00 /hour


  • medical office setting: 1 year (Preferred)
  • customer service: 1 year (Required)


  • High school or equivalent (Preferred)


  • Spanish (Preferred)

Benefits offered:

  • Paid time off