The Bereavement Coordinator (BC) is responsible for determining the level of care and support of bereaving families and significant others following the death of a hospice patient. The goal of the BC is to help the family/significant other cope with death related to grief and loss issues utilizing the necessary resources available, such as volunteers, social workers, spiritual care coordinators and more. Regularly assesses the family/significant others bereavement needs to determine appropriate course of action required. The BC coordinates and implements the Plan of Care provisions related to the bereavement needs of families/significant others, which will include (but is not limited to) cards and letters, organizing support groups, organizing one on one and group counseling, memorial services, and other assistance programs which may be developed. Re-evaluation of the family/significant others needs will be provided for a minimum of 12 months and may regularly go beyond, depending upon risk and other situational factors. The BC may work closely with the interdisciplinary team to coordinate needs and services of the family/significant others. Manage related expenditures in a fiscally responsible manner in accordance with the Company’s budget. Travel as necessary.
ATTRIBUTES / QUALIFICATIONS
Identifies clients at risk for complicated grief. Recognizes signs and symptoms of chemical dependence and other psychiatric illnesses. Ability to establish therapeutic relationships with clients from a variety of cultural, religious/spiritual, and socio-economic backgrounds. Good working knowledge of community resources that can be used for appropriate referrals of bereaved family members. Knowledge and commitment to hospice philosophy. Compliance with accepted professional standards and practices. Ability to work within an interdisciplinary setting. Demonstrate excellent observation and communication skills. Self-directed with the ability to work with little supervision. Flexible and cooperative in fulfilling all obligations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED EDUCATION / EXPERIENCE
Bachelor’s Degree in Social Work or Counseling or equivalent theological degree from college or university, or certification of special training in bereavement. Master’s Degree preferred. Experience with families/caregivers and patients dealing with grief or in dealing with loss.
Scheduler, Continuous Care
1. Abides by and demonstrates the company Mission – Vision – Values through both behavior and job performance on a day-to-day basis.
2. Provide Pre-Bereavement counseling services per the Hospice Plan of Care.
3. Responsible for providing pre-bereavement counseling to patient’s and family members as assigned in the Plan of Care.
4. Assess on an ongoing basis the bereavement needs and coping abilities of survivors.
5. Provide short-term counseling as appropriate.
6. Coordinate the delivery of grief counseling needs and services (one-to-one, groups, and ongoing follow-up) to ensure timely and appropriate services are provided to family/caregivers.
7. Develop a bereavement tracking system in order to closely follow all families in a timely fashion. Submit documentation promptly as described in company policy.
8. Provide high quality family care, which extends to children and close personal friends of the patient.
9. Develop, conduct, and document bereavement volunteers training programs and continuing education for volunteers. Work with Volunteer Coordinator to assign volunteers to bereaving families. Evaluate the effectiveness of the Volunteer assigned and keep VC informed of performance.
10. Plan, develop, and lead bereavement support groups for survivors and staff members.
11. Able to locate and utilize resources for helping the families deal with their loss (books, brochures, community groups, etc.)
12. Organize or conduct a memorial service on an annual basis for all bereaved family members.
13. Identify the special needs of discrete populations of bereavement clients (e.g. children, persons with AIDS, young widows) and tailor these programs to meet these needs.
14. Recognize when complicated grief and/or coexisting psychiatric conditions pose a threat to client health or safety and initiates referrals for more intense psychotherapy and/or chemical dependence treatment as applicable.
15. Function independently, but seek and accept guidance from other members of the interdisciplinary team, or from members of the community.
16. Assure for compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures.
17. Participate in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.
Scheduler, Continuous Care
18. Participate in evening/weekend on-call as required, conducting on-call services in a clinically competent and responsive manner.
19. Adheres to and participates in Company’s mandatory HIPAA privacy program / practices, Business Ethics and Compliance programs / practices, and all Company policies and procedures.
20. Participates in special projects and performs other duties as assigned.
Kindred is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.