Technology Support Specialist (District Wide)

Lewiston Public Schools - Lewiston, ME (30+ days ago)3.8


SUMMARY: Responsible to provide support for School Dept. technology users for both hardware and software issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

Answers and evaluates incoming requests for assistance from users experiencing technology related problems.

Provides support for district technology users – for both hardware and software issues via email, phone, and in the field.

Provides problem resolution, or makes referrals to supervisor.

Installs and configures hardware, software, and peripheral equipment.

Assembles and replicates workstations for dissemination in different schools.

Assists with software and hardware testing and evaluation.

Logs and tracks requests for assistance in help desk database.

Keeps accurate inventories and records.

Functions as a member of the MIS team.

Assists in the development of project plans and adheres to project timelines.

Writes technology tips, procedures, and manuals for end-users.

Provides training for technology users.

Adheres to best practices for developing and communicating standards.

Maintains confidentiality.

Performs data entry.

Assembles and replicates workstations for dissemination in different schools.

Installs and configures hardware, software, and peripheral equipment.

Provides help desk support for district technology users – for both hardware and software

issues.

Handles problem resolution, referring more complex problems to supervisor.

Assists users (in the field, if necessary) in the use of technology hardware and software.

Learns district software packages.

EDUCATION and/or EXPERIENCE:
Minimum of Bachelor’s degree in education or a technology related area of study and/or demonstrates the skills of instructional technology competencies evidenced by effective classroom implementation. Minimum of three years of verifiable teaching experience.

CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Teaching Certificate and endorsements.

To Apply: www.lewistonpublicschools.org

Application
Gaps in employment
Resume
Transcripts
3 Letters of Reference
Proof of Fingerprints